- Collaborate with IT teams and credit managers to streamline credit limit approvals and ensure efficient communication.- Manage the allocation of background verification tasks to agents, ensuring adherence to deadlines and quality standards.- Perform detailed audits of documents to identify and resolve discrepancies, ensuring compliance with regulations and policies.

- Creating detailed audit reports that provide actionable insights, identify discrepancies & support decision-making.- Conducting quality checks on team-generated reports to ensure accuracy and consistency. - Skilled at identifying and correcting errors to maintain high standards of reporting integrity.

• Conduct daily analysis of product reviews on eCommerce platforms to identify trends and changes.• Analyze low-rated customer feedback to generate comprehensive reports for follow-up.• Conduct a thorough examination and auditing of all pertinent details prior to initiating the reverse logistics process for products associated with customer feedback indicating a low rating.

• Using MySQL for accurate data queries and AWS QuickSight for creating real-time dashboards to monitor performance• Experienced in creating custom reports for executives.• Focused on process optimization and working with teams to turn technical data into clear insights.