Varun Tandon Email & Phone Number

Rome, Latium, Italy

Wageningen, Gelderland, Netherlands

Hong Kong Sar

Impact consulting

Hong Kong

Hong Kong

Driving Digital and Customer Experience improvements across Distribution channels

► Built the Insurance Software practice from scratch: Defined Focus areas, roadmap and Go-to-Market Strategy ► Worked on Demand creation and Solutioning– Increased penetration from single Insurance Account to 5 Insurance clients for Genpact in the Software Services space in 2.5 years leveraging BPO client base► Delivered strong Top-line and bottomline Results ► Built and Lead Insurance Solution & Delivery teams which had ramped up to > 200 FTE by 2007 October; ► Lead Delivery on Project and Application support engagements following areas : ERP Deployment, Data-warehousing, Web Development and Application Testing► Customer Feedback on delivery: Net Promoter Score of 60%

► Master Black Belt role for a Life and Annuity Insurance Client. Lead a team of 10 Black Belts on high impact projects.► Lead High-Impact Lean deployment across the Operations driving >$1 MM in savings► Projects were based on Key big Y’s (Focus areas) for the Customer► Projects had direct impact on End-Customers Customer, cost-efficiencies and profitability► Involved in Training for Lean and Value Stream Mapping

► Planning and executing IT Digitization Roadmap for 1500 people strong Insurance BPO Operation. Drove significant Productivity Benefits to Clients.► Worked on Automation projects using Workflow tools► Created an Insurance Digital Cockpit for tracking key Operations Metrics online

► Supported Genpact’s Hungary Site Startup & Transition plans► Project planning, site selection criteria► Transition planning and monitoring

Lead 2 e-Business/Web Projects for Genpact’s Insurance client. Worked as part of the Client’s IT organization. 2 patents granted for these projects.o Online Variable Annuity & Life Insurance Application Form to the Agent o E-Document delivery

Lead Reinsurance and Insurance BPO Process Migrations.► Transitioned > 100 FTE across Life, Health and P&C (Commercial) Insurance lines► Transitioned New Business, Policyholder Servicing, Claims

► Worked on Plant and Equipment Installation► Trained as Process Engineer and worked on Process Quality ► Involved in ISO Audits and ISO 9000 certification, ► Lead Quality Labs for the Plant► Created Best Practice : “Online Quality Plans”

Master Aquaculture And Marine Resource Management, Fisheries Resources And Ecology, Summa Cum Laude

Master Environmental Sciences, Aquatic Ecology And Water Quality, Summa Cum Laude

Climate Change : Learning For Action, Climate Change

Pgdbm, Marketing And Finance

Be, Mechanical Engineering

Education record