Handling customers for a UK based Utility Project over emails, chats and calls.Initiating refund for the credit balance on the account as per requirement.Providing detailed breakdown of bills and payments.Processing of invoices in SAP Platform.Checking of duplicate invoices in workflow and duplicate postings in SAP.Providing assistance to locate and allocate missing payments on the account.Dealing with off supply scenarios and arranging emergency appointments toreinstate the supply.Tracing pending card payments and adjusting them with the account balance.Handling in-scope complaints and escalating complaints which are out of scope.Providing end to end resolution related to electricity and gas supply.Performing several admin related work as and when required.

Handling customers for a US based Loan & Mortgage Project over emails andcalls.Processing details of customers and checking their credit report.Providing assistance with loan closures and loan transfers.Generating NOCs for closed accounts.Recognizing and escalating critical scenarios.Providing assistance to troubleshoot the app and the website.