Varun Venkata Krishnan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

Helped build a world class 160 member Engineering practice at Chennai that is responsible for end to end product development, support and maintenance.Worked closely with executive leadership to set strategic goals and define direction for the organizationHelped create and manage a comprehensive training framework for training the engineering teams on existing products, new technologies and processesAnalyzed and implemented strategies to ensure that appropriate technologies are used… Show more Helped build a world class 160 member Engineering practice at Chennai that is responsible for end to end product development, support and maintenance.Worked closely with executive leadership to set strategic goals and define direction for the organizationHelped create and manage a comprehensive training framework for training the engineering teams on existing products, new technologies and processesAnalyzed and implemented strategies to ensure that appropriate technologies are used to meet expected standards.Defined and implemented a data driven vendor evaluation and management strategyGuided engineering teams in the development of IP for new solutions offerings, which helped Flatirons customers efficiently manage specific and critical content. Show less

Chennai Area, India

Was involved in restructuring the existing support processes, building support capacity by adding support personnel out of Chennai, setting up necessary infrastructure and training the team on existing Flatirons products that the team would need to support.Responsibilities:Set up the customer support team at Chennai along with necessary infrastructureHelp design and implement a global customer support modelWork closely with the product owners, delivery teams, and R&D… Show more Was involved in restructuring the existing support processes, building support capacity by adding support personnel out of Chennai, setting up necessary infrastructure and training the team on existing Flatirons products that the team would need to support.Responsibilities:Set up the customer support team at Chennai along with necessary infrastructureHelp design and implement a global customer support modelWork closely with the product owners, delivery teams, and R&D teams to achieve the highest possible level of support quality. Meet regularly with customers to fully understand their needs and to deliver quality products.Line reporting activities to management including departmental reports on products against performance indicators tracking on time delivery, quality, budget, etc. Carry out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; setting and evaluating work goals and objectives, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems all with a focus of acquiring and retaining a highly skilled and motivated work force. Show less

Chennai Area, India

The program involved delivery of managed ADM services for the desktop applications of a mid-sized American bank from Chennai and Pune locations with zero onshore presence. The program scope includes complete application management, business user support, incident/problem management activities, change management and delivery of enhancements of varying sizes. Responsibilities:End to end IT application management activities – this included involvement in enterprise IT systems… Show more The program involved delivery of managed ADM services for the desktop applications of a mid-sized American bank from Chennai and Pune locations with zero onshore presence. The program scope includes complete application management, business user support, incident/problem management activities, change management and delivery of enhancements of varying sizes. Responsibilities:End to end IT application management activities – this included involvement in enterprise IT systems planning, managing BAU operations and delivery of enhancementsMonitoring and streamlining work on incoming incident, problem and support requests.Monitoring and controlling change management activities related to the desktop applications of the bank.Quantitative application availability measurement, monitoring and reporting.Conducting periodic reviews with customer and internal stakeholders on the current status of activities being performed. Show less

Osaka, Japan

This program involved transition and offshoring of IT ADM activities for a Japanese subsidiary of a very large American insurer. The program scope included business user support, incident/problem management activities, delivery of minor enhancements and roll-out of process changes aimed at aligning the IT processes of the subsidiary with global ITSM standards. Responsibilities:Definition and implementation of processes to execute BAU activities.On-boarding & training of… Show more This program involved transition and offshoring of IT ADM activities for a Japanese subsidiary of a very large American insurer. The program scope included business user support, incident/problem management activities, delivery of minor enhancements and roll-out of process changes aimed at aligning the IT processes of the subsidiary with global ITSM standards. Responsibilities:Definition and implementation of processes to execute BAU activities.On-boarding & training of locally hired associates in offshoring processesMonitoring and streamlining work on incoming incident, problem and support requests.Quantitative transition performance measurement, monitoring and reporting.Roll out of ServiceNow tool across the organization to streamline IT Service Management processes.Handling program related interpretation and translation activities.Conducting periodic reviews with customer and internal stakeholders on the current status of activities being performed. Show less

Chennai Area, India

This program involved 24*7 production / test region support activities for all of the IT applications of a mid-sized Belgian bank – this included applications related to assets, liabilities and the front office operations of the bank. The project scope included monitoring of various production and test environments, incident & problem management activities & user support activities. Responsibilities:Restructuring existing BAU support activities and creation of a dedicated BAU… Show more This program involved 24*7 production / test region support activities for all of the IT applications of a mid-sized Belgian bank – this included applications related to assets, liabilities and the front office operations of the bank. The project scope included monitoring of various production and test environments, incident & problem management activities & user support activities. Responsibilities:Restructuring existing BAU support activities and creation of a dedicated BAU team in ChennaiDefinition and implementation of processes to execute BAU activities.Monitoring and streamlining work on incoming incident, problem and support requests.Quantitative program performance measurement and monitoringConducting periodic reviews with customer and internal stakeholders on the current status of activities being performed. Show less

Antwerp Area, Belgium

This program involved release based maintenance activities for different applications that handled liabilities of the bank (savings accounts, current accounts, term deposits, etc). The scope of the changes delivered varied from minor non-critical bug fixes to major enhancements.Responsibilities:Analysis of requirements for finding any ambiguity, incompleteness or incorrectnessRelease planning in coordination with the business users and other IT teamsEstimation of change… Show more This program involved release based maintenance activities for different applications that handled liabilities of the bank (savings accounts, current accounts, term deposits, etc). The scope of the changes delivered varied from minor non-critical bug fixes to major enhancements.Responsibilities:Analysis of requirements for finding any ambiguity, incompleteness or incorrectnessRelease planning in coordination with the business users and other IT teamsEstimation of change requests & preparation of capacity plans and other project management artifacts.Monitoring and controlling work delivered by the offshore teamQuantitative program performance measurement and monitoringConducting periodic reviews with customer and internal stakeholders on the current status of activities being performed. Show less

Chennai Area, India

This large development project involved the re-engineering and consolidation of the credit and loan management applications of a mid-sized Belgian bank. The successful implementation of the project allowed the bank to expand the range of products possible and to absorb the extra workload generated by such an expansion.Responsibilities:Analysis of requirements for finding any ambiguity, incompleteness or incorrectness.Detailed technical design creation and code… Show more This large development project involved the re-engineering and consolidation of the credit and loan management applications of a mid-sized Belgian bank. The successful implementation of the project allowed the bank to expand the range of products possible and to absorb the extra workload generated by such an expansion.Responsibilities:Analysis of requirements for finding any ambiguity, incompleteness or incorrectness.Detailed technical design creation and code developmentGuiding team members on best practices and performing periodic quality reviewsPerformance tuning on specific jobs/transactions identified Show less

Chennai Area, India

The project involved analysis, documentation and implementation of changes aimed at at CPU optimization across the IT applications of an American telecom company. Programs & processes with high CPU usage were identified and cost-benefit analyses were conducted. Post approval from the customer – the actual performance enhancing changes were implemented and the benefits documented.Responsibilities:Analysis of mainframe CPU consumption patternsIdentification of high CPU… Show more The project involved analysis, documentation and implementation of changes aimed at at CPU optimization across the IT applications of an American telecom company. Programs & processes with high CPU usage were identified and cost-benefit analyses were conducted. Post approval from the customer – the actual performance enhancing changes were implemented and the benefits documented.Responsibilities:Analysis of mainframe CPU consumption patternsIdentification of high CPU consumption jobsCost-Benefit analysis reoprts of jobs identified for performance tuningPerforming reviews and inspections of components that were delivered to customer teamsBackup for project lead in her absence Show less

Chennai Area, India

Involved production support and release based maintenance activities for the applications supporting the Wireless business of the American telecom company. Responsibilities:Creation of technical design documents Code development and unit testingPerforming peer reviews of design documentation and code deliverables Identifying root causes to production problems and fixing themMigration and deployment of components for changes handled by team

Bachelor Of Engineering, Electronics & Communications Engineering

Hsc, Maths, Physics, Chemistry, Biology

Sslc, Maths, Sciences