- End to End Management of Projects starting from RFP up to project go live and managing the BAU till exit.- Handling multiple clients assuring and completing 100% service delivery from different geographies. - Creating and maintaining project artifacts, archives and tool sets in order to ensure and follow the best standard practices.- Resource Management and project coordination based on technology requirements as per various projects.- Internal Audits, Risk Assessments and closure of specified jobs within prescribed timelines.

- End to End Management of Projects starting from RFP up to project go live and managing the BAU till exit.- Handling multiple clients assuring and completing 100% service delivery from different geographies. - Creating and maintaining project artifacts, archives and tool sets in order to ensure and follow the best standard practices.- Resource Management and project coordination based on technology requirements as per various projects.- Internal Audits, Risk Assessments and closure of specified jobs within prescribed timelines.

- Responsible for new projects and IT Costing.- Building and maintaining Customer Relationships.- Ensuring that quality services are delivered with regard to the agreed SLA.- IT Operations for PAN India Key Processes and complete Noida Operations IT BAU.- Vendor Invoicing, Managing AMC of Servers, Network Devices, along with the Vendor Management as an additional responsibility.

• Protocol between clients and internal stake holders in regards to projects, programs and resources for streamline running of Noida Operations from IT Standpoint.• Creating and periodically negotiating Service Level Agreements with the assistance of the maintenance line manager.• Maintaining & managing the complete IT infrastructure (MPLS/ILL/PRI/SIPtrunks/Servers/Routers/Switches/Firewall/Desktops/Printers etc.) at site level.• Translating customer requirements into working instructions for Delivery; creating Procedure and Agreement Documents (PAD), or Service Catalogues.• Mitigating and solving escalations with urgency and determination.• Providing detailed reports (Incident/Downtime Reports) as per an agreed schedule (or on request), including management and account performance reports.• Managing the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organization.• Building and maintaining customer relationships.• Ensuring that quality services are delivered with regard to the agreed SLA.• Team Management of 22 support engineers to ensure that all IT related problems do get addressed in a timely manner.

- Joined CSC in Service Desk and moved into Incident Management through an IJP. - Starting from creating service desk tickets, to Queue Management, SLA Management and then managed critical incidents.- Awarded with best warrior for remarkable performances in WAR Rooms to get the incidents resolved in the least possible time. - Introduced a team known as QRT (Quick Restoration Team), which has actually added value in managing the priority tickets in a well-structured pattern.

- Email, Chat and Voice Support for US Tech Firm and a Gaming Company.- Managed a team of 22 associates, have worked into training and quality management too.