Varvara Barkuntsova Email & Phone Number

Belgrade, Serbia

• Facilitation of Scrum ceremonies with a focus on value• Requirements change management• Metrics collection, project health tracking and project reporting• Risk management• Conducting Client satisfaction and Team satisfaction reviews• Preparing and conducting Quarterly Business reviews• Building a healthy team atmosphere through people-oriented approach to relationship building in the project team• Direct/Linear people management • Driving process improvements

Delivery manager for an American account in healthcare practice.Key responsibilities:• People management (the team of 17 developers from 7 countries)• Delivery health check (team motivation, attrition rate, performance metrics, project health RAG status, C-SAT)• Team retention strategy • Account development plan creation and realization• Building trustful relationship with the client• Project staffing coordination• Preparation of process documents describing the project management frameworks applied

Project manager/Scrum Master:• Planning Scrum implementations, creating a project roadmap.• Facilitation of Scrum ceremonies with a focus on value.• Metrics collection and project status reporting.• Conflicts resolution.• Leading internal and external communication, improving transparency.• Maintaining the project sources (JIRA, Confluence, Shared sources) in the up-to-date state.

Managed individual projects as well as programs for a European client.• Acted as a POC in a directly customer facing role.• Managed teams with up to 12 members.• Ensured the effective project management of complex/high risk projects starting from the pre-sale phase through implementation to closure.• Ensured seamless project implementation by collaborating effectively with the Service Delivery Teams and through managing stakeholder and vendor relationships.• Created project plans and applied roadmap scheduling.• Reported the project status regularly and realistically.• Managed risks, issues, dependencies.• Average individual C-SAT score is 9+ out of 10.Successfully completed projects within different stacks of technologies: Database (Oracle, Exadata, Oracle Cloud, MSSQL), Network (Checkpoint FW manager upgrade), Storage&backup (migrations to the new storage solutions), Security (AD Security improvements, SSO), Service acceptance, New infrastructure build and many others.During my assignment I received the "Most valuable professional" and "Feedback leader" accolades.

I have performed a role of an account portfolio coordinator for 1 year (UK client).Contributed to SDMO process setup, including the pre-sale process.Acted as a single point of contact for escalations regarding the ongoing projects on the account.

Within this assignment I worked in a change management team in a role of a change coordinator.My key responsibilities included controlling the whole change lifecycle: • Performing the quality check of incoming RFCs • Registration of the requests in ITSM tool (BMC Remedy, BMC Footprints, ServiceNow)• Assessment consolidation • Performing planning review and finalization • Presenting the changes (RFCs) on CAB (Change Advisory Board) meetings• Controlling CMDB and LLD/HLD documentation updates • Scheduling and facilitating CAB (Change Advisory Board) meetings • Preparing statistics and reports

Voronezh Region, Russian Federation

Business operations support/Workforce management: • Consolidation of incoming MS CEE RAB requests on weekly basis • Performing quality check of incoming resource requests • Scheduling and facilitating online meetings with GD Country Heads on weekly basis, presenting the Resource approval board (RAB) requests for discussion, preparing and sending meetings minutes after calls • Consolidation of KPI reports on MS CEE level • Preparation of heat maps and presentations in MS PowerPoint • Creation and update of dashboards for monthly reviews with management

Voronezh Region, Russian Federation

SEDA/ADQA (Data administration and quality assurance)

Voronezh Region, Russian Federation

Standard request management:• Processing standard requests raised by a customer in ITSM tool (BMC Remedy) • Communication with end users by email or phone in case clarification is required • Update of CMDB • Processing of queries • Investigation of EAI errors • Weekly KPI reports preparation • Preparation of guidelines and instructions showcasing the types of work done by the support team