Varvara Simonova Email & Phone Number

Shanghai, China

CDEK provides companies with various B2B/B2C services for the international delivery of documents, parcels and commercial cargo to CIS countries including but not limited to cross-border delivery, fulfillment, storage, export/import clearance, first mile/last mile delivery.

Shanghai, China

Sales & Account Management:Drove the entire sales cycle by negotiating, closing, and preparing sales contracts for clients and coordinated the project process from initial customer engagement until the balance of payment and completing the project.Maintained long-term relationships with the current clients in terms of both revenue and product range by understanding their market needsActed as point of contact and in a project manager-like role handled distributors’ individual needs by managing the ongoing orders and coordinating internal tasks with other Departments including Procurement, Design, Marketing, and Logistics Departments.Resolved occurring issues and provided after-sales support in a timely manner. Analytics & Sales PlanningConducted various projects to develop and execute strategies to generate more sales for both new and existing clients, for example:-Marketing research projects (finding new potential distributors in a target market by using various channels such as social media, websites, export lists, and approaching them by emails/phone calls).-Collected Sales and marketing feedback on the ordered products from existing clients-Organized Quarterly Business Review online meetingsSales performance analytics: checking on sales metrics such as revenue, LTV, win rate, sales cycle length, and overall conversion rate with the purpose of monitoring progress on reaching sales goals Results:•Handled approximately 45-50% of the company ongoing orders•Made a few upsells when the Sales Contract was signed already with purchase values up to $20,000•Managed to win back 3 inactive customers who had not placed new orders for more than a year by initiating the communication and offering suitable solutions for further cooperation (for example, offered different payment terms, offered additional promotional support, offered similar products with different specifications which are in higher demand, offered new samples free of charge).

Shanghai, China

An export trading company providing one-stop solution services connected with goods purchasing and import including all steps from supplier sourcing to delivery within destination country for B2B customers Sales & Marketing:• Generated leads and increased awareness and visibility by using various online channels • Acted as the point of contact and handled customer’s individual needs by working and communicating with quality control team, manufacturers, and freight forwarders • Negotiated, closed, and prepared sales contracts for clients and coordinated project process from obtaining deposits until the balance of payment and completing the project • Provided after-sales support and resolved issues connected with goods quality, delivery time, product customization and provided possible solutions for occurring problems• Implemented referral program and developed partnerships with other trading companies specializing in different products with the purpose of providing better services and a bigger choice of goods Sourcing & Export operations: • Goods purchasing and manufacturing: supplier sourcing, placing manufacturing orders, conducting quality control inspections, contract negotiations, product customization in accordance with client’s requirements, providing RFQs and products quotations• Logistics and customs operations: cooperation with freight forwarders and import companies for calculating all the necessary costs and providing necessary documentation for customs clearance and goods transportationResults:• Received up to 3-5 inquiries per week without paid advertisement by sharing contact information on various websites and social media channels or by reference from current clients• Closed around 30+ leads per month• Developed customers from different markets, such as Russia, France, Mexico, India, Cameroon, Latvia, and Iran • 90% of customers were satisfied with service and product quality, 100% of issues were solved by finding suitable solutions

Guangzhou, Guangdong, China

Account management:• Coordinated projects for B2B clients including huge retail chain stores and projects with a total value of 100-150 thousand USD• Ensured timely reporting and updates after contact with a customer and made timely forecast updates and necessary negotiations with a customer about pricing and supply.• Executed strategies to meet client’s budget and product requirements: decreased the logistics cost by reducing package size; reduced product price by choosing cheaper material/way of logo printing • Solved customer emerging issues connected with the manufacturing process, delivery time, defect goods complaints etcSourcing & Export operations: • Goods purchasing and manufacturing: contacting suppliers, placing manufacturing orders, contract negotiations, product customization in accordance with client’s requirements, providing RFQs and products quotations, pre-production samples collection, and confirmation• Cooperated with logistics department, customs declarants, and quality control team in order to ensure that shipping, import, and delivery processes are processing smoothly. • Data management: collected and provided all necessary documentation using ERP-system (1C: Enterprise) including shipment specifications, bills and invoices, suppliers information, product technical descriptions, packing listsResults:• Found and recommended new trendy products to the clients at every Canton fair which led to new high quantity orders: at least 1-3 orders with quantities 120 000 pcs.• After final price confirmation with the clients, decreased the cost by further negotiation with the supplier and made company profit from discount: mostly decreasing the price by 0.05-0.1 USD/pcs brought 3000-5000 USD profit.

Guangzhou, Guangdong, China

Cooperation with business owners coming to Guangzhou for various business purposes• Spoken on-site translation (RU-CH, CH-RU) and assistance at factories, markets, exhibitions • Written translation of product specifications and international trading contracts• Planned and organized business trips to factories outside of Guangzhou which included: tickets/hotels bookings, scheduling the trip, and coordination with both manufacturer and the client• Choosing the most suitable markets, suppliers, and samples showrooms in accordance with the client requirements as venues for goods purchasing/business visits/contract negotiationsResults• Found new clients from scratch using Wechat groups and websites.• Identified 3 cases of incorrect translation of export trading contracts, which helped clients to avoid negative consequences related to payment terms and goods delivery time. • Around 30% of the clients continued cooperation after leaving China in the remote format.• Coordinated and organized urgent trips in less than 24 hours before departure (confirmation with the factory, plane/train tickets booking, hotel booking).

Beijing, China

Financial service company focused on solar panel investment. Responsibilities:• Increased brand awareness by overseeing advertising and promotional campaigns to generate new business leads • Communicated and engaged new potential clients through social media platforms such as Facebook, Instagram, Pinterest• Social media account content planning and creation: wrote and edited articles about the industry, cooperated with design department for creating PDFs and visual content• Evaluated and optimized marketing and pricing strategies, analyzed market trends