Estefanía Vargas V. Email & Phone Number

Heredia, Costa Rica

- In charge of managing a group of front-line managers and their specialists who investigate seller transactions and take appropriate actions based on processes, tools and high-judgment decisions.- Provide leadership and administrative support to their team(s) and manage them to achieve and constantly improve service levels based on forecast and capacity.

- Lead the team to meet and exceed service levels and maintain the performance and metrics of all team members.- Deliver significant business impacts and/ or contributions to the Company through improvement to quality, productivity, or customer experience. - Work with peer technical teams to articulate and prioritize feature needs for investigation tool.

- Investigator of suspicious merchant activity and behavior that could pose a risk to the company, buyers, or merchants through internal escalations.- Work on projects that improve/design tools or processes by testing and/or developing recommendations to management.

Investigator of suspicious merchant activity and behavior that could pose a risk to the company, buyers or merchants.

Bachelor'S Degree, International Trade

Diploma, Business Administration And Management, General