Vasa Attili Email & Phone Number

Lower Hutt, NZ

Wellington, Wellington Region, New Zealand

Wellington, New Zealand

I am responsible for managing and administering Service Contracts and Warranty in a way that supports Scania New Zealand Business financial goals and our Customer First Value.Develop and manage repair and maintenance plans for all Scania vehicle to provide our dealer network with a regular and profitable source of income.Management of all warranty.

Wellington, New Zealand

• First point of contact for all Warranty, Service Contract, Scania Assurance claims and quarries handled through Scania Assurance, warranty and Delivery mailboxes.
• Organising and conducting training in Microsoft teams.
• Day-to-day warrant and service contracts claims adjudication and submission to factory.
• Registering trucks and buses for warranty through Scania Product Individual Information (SPII).
• Setting up Service Contracts and billing in Scania Repairs and Maintenance Administration System (RAMAS) and AutoMaster.
• Issuing Purchase Orders to Service Dealers using Basware Purchase Management for all contract and warranty work.

Wellington New Zealand

• I am responsible for processing and managing applications for warranty and service contract plans and claims to the overall achievement of CablePrice Vision and Strategic plan.
• Directly handling Distributor Warranty for Scania, Hitachi, John Deere, Bell, McCloskey, and Kawasaki.
• Setting up Service Contracts and maintaining billing.
• Subject Matter Expert (SME) for contracts and Warranty team for Dynamics365 (Dealer management system / ERP).
• Setting up Service Contracts and maintaining in Dynamics365 as well as creating and implementing Batch process for contracts billing to customers.
• Pre-checking Service Contract Work orders before closing.

Auckland, New Zealand

• I am responsible for 3 dealerships warranty claim processing including maintaining standards of repair order using online system (SERVIS2) and dealer management system (ERA.net)
• Processed warranty claims including maintaining standards of Repair Order using online system (SERVIS2) and offline system (ERA.net).
• Worked widely in DDWE and Green tree warranty systems.
• Managed Displaced parts control and Returned parts evaluation.
• Assisted technicians by supplying accurate technical information in the form of TSB’s and Campaigns from various Ford subsystem like DCC, ETIS etc.
• Managed vehicle bookings and filed day sheets with vehicle details and printed jobs cards with customer details.

Auckland, New Zealand

• Organised and reviewed warranty claims made by customers ensuring staff were paid for all aspects involved in the warranty.
• Checked, verified, and processed document and file warranty forms.
• Received, reconciled, and recorded payment summaries from manufacturers/concessionaires.
• Investigated overdue, unsettled, and short-paid claims.
• Recorded and processed claim information to manufacturer specifications.
• Ensured warranty repairs were carried out to customer satisfaction.

Hyderabad Area, India

• Analysed user requirements.
• Wrote and tested code, refining and rewriting it as necessary and communicated with programmers in project.
• Researched, designed, and wrote new software programs and computer operating systems.
• Evaluated the software and systems that make computers and hardware work.
• Developed existing programs by analysing and identifying areas for modification.
• Integrated existing software products and got incompatible platforms to work together.