Vasala Thomas Email & Phone Number

Hyderabad, Telangana, India

Providing technical support for EBSCO products and resolving all technical and non technical issues.

Hyderabad, Telangana, India

•Customer-Focused Approach: Deeply committed to ensuring customer satisfaction and resolving inquiries or concerns promptly and effectively. Skilled in empathizing with customers and maintaining a calm and professional demeanor in challenging situations.·Product and Service Knowledge: Proficient in acquiring in-depth knowledge of Amazon's wide range of products and services. Capable of confidently explaining product features, addressing customer queries, and providing appropriate recommendations.·Problem Resolution: Demonstrated ability to analyze complex issues, identify root causes, and implement effective solutions. Proactive in researching and implementing best practices to resolve customer complaints or difficulties efficiently.·Communication and Interpersonal Skills: Exceptional verbal and written communication skills, enabling clear and concise interaction with customers. Proficient in active listening, demonstrating empathy, and effectively conveying information to customers in a comprehensible manner.·Multitasking and Time Management: Well-versed in handling multiple tasks simultaneously while maintaining attention to detail and adhering to strict timelines. Expertise in managing high call volumes, email inquiries, and live chat sessions efficiently.·Working in a world renowned company, I have learnt immensely on how a corporate works and how to inculcate with customers and hierarchy. Utilized internal knowledge base and resources effectively to provide accurate information and support to customers, enhancing their overall shopping experience.·Collaborated with cross-functional teams, including logistics, warehouse, and technical support, to ensure seamless order fulfillment and issue resolution. Recognized for consistently meeting or exceeding performance targets, including call handling time, customer satisfaction ratings, and sales goals.

Post Graduation In General Management

A highly motivated and ambitious professional pursuing a Master's degree in General Management at the prestigious Indian Institute.

Bachelor Of Business Administration - Bba, Aviation/Airway Management And Operations, A+