As a Sr. Technical Program Manager at Microsoft, Srini Sadagopan directed technology teams in the delivery of MSCRM features and developed a robust risk management system to coordinate overlapping ITLC releases. He screened, hired, and mentored team members and partnered with stakeholders to launch a self-funding delivery organization, which included hardware acquisition and maintenance upgrades.Srini effectively managed trade-offs between investment, schedule, reliability, scalability, performance, and customer benefit. He collaborated effectively with developers, testers, and operations, ensuring the smooth implementation of new features and driving the problem resolution of production features.Additionally, Srini served as a QA Manager, performing quality assurance for Microsoft CRM (Siebel) supporting EPG and SMS&P, sustaining a user base of over 30,000 customers and partners worldwide. He implemented new processes around triage, test case creation, test plan creation/review, configuration management, automation, and engineering excellence across the entire CPIT organization.Srini also established KPIs and metrics to determine product health and QA benchmarks. This program shipped 5 releases with no P1/S1 issues, and over 80% of the DET (Data Enrichment Tool) was automated, which customers use for 75% of all data updated/entered in Siebel (3.2 million records per month). He decreased the time spent on a test pass from 6 weeks to 4 days with a 1500% ROI and eliminated costly third-party tools by utilizing standardized MS internal tools, customizing them for the organization's needs.

As a software developer, I have worked with various organizations including AT&T, Philips ADAC labs, and Telesis Global Solutions. At AT&T, I was responsible for deploying and troubleshooting applications, managing automation for LNP scenarios, and coordinating data setup and data load for billing systems. At Philips ADAC labs, I interacted with the Business Development Group to understand business needs and was responsible for analyzing and building product roadmaps based on those needs. At Telesis Global Solutions, I developed and tested business service components in a team environment. Overall, I have a strong background in software development, white-box testing, and product roadmap analysis.