Vasanth John Email & Phone Number

Hyderabad, Telangana, India

Bangalore

Responsible for setting partner objectives and conducting the performance management and career development discussions with the partners.Identified & resolved issues in the current process to ensure development of quality and risk controls are in place and escalated issues duly to senior management.Analyzed policies, procedures, and compliance requirements ü Collaborate and influence all levels of professionals including senior managers.Liaised effectively with team members, internal operational groups, and client servicing groups to resolve discrepancies in a timely and efficient manner. Built a strong relationship with the client servicing group and provided detailed solution to client inquiries. Initiated & managed process improvements by actively pursuing or creating projects that benefit division/department initiatives.

Bangalore Urban, Karnataka, India

Responsible for Approving/Declining Business Loan Applications based on the strength (Creditworthiness) of the applicant. policies and regulations. Held $AUD 1 million CAD (Credit Approval Discretion) certificate which allows to assess loan applications to approve ordecline. Subject Matter Expert for the team that included imparting Training to new joiners and ongoing support to the team.Handled Engagement Survey to take specific feedbacks on the quality of Service provided, and analyzed items for any scope for improvement. Monitored the quality of the conversations held by assessors with the frontline teams, identified the areas of improvement, and provided real-time feedback. Ensured seamless transition of application (post approval) through the Loans documentation, Loans Setup, Drawdown, and Fulfilment processes.

Monitor calls and evaluate advisors taking calls for AT&T customers in US to determine process adherence, accuracy, and efficiency.To perform in-depth study to determine the root cause of the issue leading to low first call resolution.Training the new Joiners not just on the process front but also ensure to give them a fair idea from the product perspective.Ensuring all the team related concerns reach out to the higher levels.Conducting one on one session for every individual to understand their process and personal issues.Constantly worked on identifying the grey areas or potential errors that might happen and keep ready the solution.

Monitor calls (Inbound, Outbound)Providing Feedback to the agents for evaluations & improve performance of the program. Attending Calibrations internally, with Operations & with Client.Participated with Client Sessions on Quality front.Processing data and reports to help the division to understand where it needs improvisation. Rendering floor support & coached agents who fall under Focus Group.Participated in Quality Parameters discussion internally & with Client.Participated in workshops conducted on People management, influencing others, Problem solving skills.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Commerce - Bcom, Accounting

Puc

Education record