Involved in clients requirements to meet SLA.Handled the Servicenow ticket tracking and preparing reports to avoid the breaching of BAU process of Infosys standards.Handled different projects under the cross-training.Handled clients urgent requirements on timely manner and closed requests with co-ordination over different teams in resolving issue.Quarterly new Process update introduced by clients were implemented and documented completely for the purpose of knowledge across the team.Delivered extra inputs during Hypercare period to complete the high volume of process request in seamless manner.Analyzed 100+ SRs and provided resolutions while abiding to the SLA.