Vasanth Kumar Email & Phone Number

Princeton, Nj, Us

Princeton, New Jersey, United States

Princeton, New Jersey, United States

Chennai, Tamil Nadu, India

• Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.• Strong Experience in Amazon International Customer Service for United States, Canada customers.• Domestic Experience in Amazon Customer Service in India.• Addressed customer service enquiries quickly and accurately.• An accomplished executive with experience in managing Customer Service strategies & ensuring timely resolution of customers’ queries. • Dedicated professional with outstanding performance in offering high quality customer service via Live Chat, call and Email.• Building Rapport with the customers and providing solutions immediately.• Issued Refund and Replacement and other appropriate solutions based on the customer issue.• Maintained high Positive Response Rate from the Feedback given by the customers.• Experience in Handling International and Domestic Voice calls, Emails and Live Chat.• Handled Live Chat with 3 customers at a time.• Handled 100+ Live Chats with the customers and provided solutions.• Experience in Using Knowledge Center through Cs Central Portal.• Experience in leading the teams, mentoring the team members of the projects.• Team player with excellent interpersonal, verbal and written communications skills.• Proven ability to work in Stressful Situations, independently or as part of a Team.• Proficient in Microsoft Word, Excel, Access, and PowerPoint, Outlook