IT Operations | Deskside Support or Endpoint Support | Infrastructure Management | Incident Management | Office 365 Administration | Telephony | Project Management | End User Experience | VIP IT support | Audit and compliance | PCI DSS | Vendor Management | Client Management | Audio and Video Conference solution | IT Planning | IT Solution | IT Budgeting | BYOD - MDM| Inventory Management | Data Center Management | Team Management | Information Security |

Managing IT - infrastructure team of 20 plus engineersRecruit and appraise EngineersResponsible to deliver 99.96% uptime to OperationsITIL Alligned process Service Desk, Incident Management etcSingle point of contact to coordinate, implement all IT related queries raised by Projects; Supporting just over 3000 usersContributed more towards changing IT into a process driven approach

Deskside OperationL1 & L2 Support internal customers.L1 telephony supportGlobal SPOC for 2 Major Clients works out of multiple facility PHL, NA & India Involved in IT transition for many (Line of Business) for their new projects in to our system. Coordinate with the clients to check the requirement, interact with the SD team, and interact with the SME for various services.. Coordinate with the client poc right from the beginning, understand the project, raise indents for various IT materials required for this project.

Desktop Support engineer supporting 1500 + desktopsBackupEnterprise Antivirus supportL1 Telephony supportHandling L1 and L2 Incidents in Altris incident management System.Trouble-Shooting DesktopTrouble-Shooting for OS in more than 1500 Desktops PC’sNetwork Ghosting Maintaining Desktops and desktop securityManaging user accounts and GroupsMaintaining updates on Mcafee, Symantec antivirus server and desktops Remote Support Using SMS toolInstalling and administering of Windows 2000 and XPMaintaining Nortel and Avaya IP phonesMaintaining nice backupPreparing systems according to the program ramp upCoordinating escalation process at the event of outageInventory managementConfiguring and troubleshooting outlook, lotus notes and client tools

Desktop AdministrationIncident Management

Remote infrastructure Management.Deskside SupportL1 Telephony supportPatch Management Windows Script

Installing and administering of Windows 98, NT 4.0, ME, 2000, XPInstallation, Configuration of Client Servers with Windows workstationsComplete Physical LAN wiring project using UTP cables.Setting-up LAN using Hubs & Switches