Vasanth Kumar V S Email & Phone Number

Organization : Etihad Airways, Chennai International Airport, IndiaDesignation : Airport Operations Officer,Period : Aug 2014 to PresentResponsibilities:Overall in-charge for the shift.Closely monitor on GHA functions.Maintain OTP for the station.Derive towards to achieve revenue target for the station.Make sure GHA team providing excellent service to the guest.Regular briefing to GHA team with the procedures.Incident / accident report.Prepare Daily Shift Report, Monthly Reports, Petty Cash ReportAttending meeting with various stake holders like AAI, AOC, Immigration, Customs, Etc.,Coordination with guest for MHB handling.Timely response to guest complaints and compliments.Line Trainer for Etihad Airways Coordination with GHA for training plan and get approval HQ.Preparation of training materials ontime.Effective coordination with GHA for training and reporting time with breaks.Train the staff with all relevant situations in system.Discuss some case studies with the participants for better understanding.Maintain an attendance record and course evaluation for audit purpose.Proper evaluation with noncompliance.Make sure staff are familiarize with Etihad product knowledge.