Acquired and managed relationships with international clients and designed solutions to address their business requirements. Led and managed daily client engagements and served as a single point of contact for clients, representing the offshore team.Led a team of five and assisted them in understanding and resolving all business as well as associate oriented issues. Motivated team members to provide timely and defect free deliverable.Played a key role in project planning by providing time estimates for completion of work.Translated functional specifications into detailed system design specifications that helped the developers in understanding the requirements and coding.Performed review on project documentations including design documents, work estimation, risk plan, test plan and deployment/build plan.

Awarded “Customer Delight Award” for providing the best customer support and for earning more number of customer satisfaction (CSAT) feedback.Achieved a high level of productivity by handling maximum number of calls on weekly and daily basis.Provided worldwide Technical Support and assisted end users in setting up and troubleshooting their home and enterprise network systems.