Vasanth Raj Email & Phone Number

Bengaluru, Karnataka, India

Hubbali

Bengaluru, Karnataka, India

Kerla

Clarion Chennai

 Overseeing entire Hotel Operation with a team a team of 11 HODs and 168 Employees. Interfacing with suppliers, vendors and event promoters for organizing regular events in the unit Conducting day to day morning meeting with all the HODs and resolving the issue Authorizing procurement of necessary equipment for the unit on priority based Ensuring complete guest satisfaction and proper management of the overall administration; catering to the needs of the guests and sorting out any issues. Tracking GSI, QMS, Trip advisor, e-survey score and ranking daily and discussing it on the morning meeting. Co-Ordination with Marketing and PR team for various event plan and execution SWOT analysis for the Responsible departments. Effective control on HLP cost, Food and Beverage cost, manpower hiring, banquet hiring and linen. Making a annual Budget, conductive P&L meeting with UFC and other HODs Conducting a detailed analysis and presenting financial data for developing additional business Facilitating guidance to the Revenue Department for managing the overall operations  Collating statistics including relevant information identifying potential new businesses, market and trends thereby reducing possible risks  Closely monitoring actual results versus forecast to reach the goals  Maintaining a record of the refused, lost, cancelled businesses for both guest rooms and conferences facilities and analyzing the data  Imparting training to the Revenue and Reservations team, monitoring their performance and ensuring strict adherence to the policy and procedures of the company’s mission and vision

Chennai Area, India

 Ramped up average occupancy rate by 10% by creating an attractive incentive plan for front office staff walk ins up selling, weekdays promotions ,weekend promotions; Hotel website & OTA Rate plan discounts from 10% – 25%, attractive incentive plan, non-refundable advance purchase  Pivotal in placing the right pricing against the comp-set through Budgetary control measures such as:  Establishments of budgets  Continuous monitoring of the actual results with the budgeted to achieve the organizational objective  Identifying the responsibility for failure in the achievement of budgeted targets  Enhanced revenue per cover by 5% through eliminating waste, food and beverage cost monitoring, menu pricing review and changes if necessary, creation of packages combined room and F&B in accordance to the season and market needs – please confirm.  Instrumental in talent development through training initiatives in areas of technical knowledge and effective communications & coordination skills for front office guest service and housekeeping to improve operational efficiency;  Achieve department budget by managing the financial report periodically  Seek efficiencies within the Room Divisions department by reviewing the department policies and procedures.  attained MPI (Market Penetration Index) through increasing the occupancy 75% by first half and achieving 100% by end of the year, offering attractive flexible rates to target segment, corporate, Government, airlines.  Drawing 3 attractive quotes for the group queries.  Managed Hotel’s online reputation by reverting back to guest online review’s via effective software like Revinate.

Davanam Sarovar Portico Suites( Sarovar Group Of Hotels & Resorts)

 Headed the front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls Chalked out the budgets and prepared monthly revenue/expense forecasts Imparted training to the Front of House staff, including Front Office, Guest Services, Valet/Transportation, Hospitality Services, Concierge and Guest Relations  Ensured adherence to the Montreal Hotel policies and procedures; coaches/counsels staff as appropriate  Maintained a record of the current day’s expected arrivals and checked all VIP and special request reservations to ensure that they are Pre-Blocked/Assigned.  Maintaining a close coordination within departments to ensure all needs are met for group and individual check-ins, including room assignments and special requests  Checked the employee appearance and performance on a regular basis and provided positive feedback to employees and take corrective action when necessary Worked in coordination with the Online Travel Agencies such as Travel Click, Booking.com, Agoda, HRS, Clear Trip, Wotif, Make my trip, Easy to Book, Ultra net, Expedia, running promotions in through Groupon and Coupon deals to increase occupancy levels and web presence as an online marketing tool.  Creating Guest and repeat guest data base.  Crafted promotional campaigns for creating brand awareness  Carried out bi-weekly revenue management meeting with strategic team

Bangalore

Handling the entire Operations of Front OfficeHandling all GDS & OTAs

Bangalore

Handling day to day Front Office operationsAttending Morning Meetings and following up the Aging with Credit department

Bangalore

Joined as Front Office Supervisor and got promotions due to my consistent performance and dedication // Started handling the shifts under the guidance of all my seniors and got tremendous support from the colleagues