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Vasanth S M Email & Phone Number
Senior Manager - Service Management Office
at
NTT DATA, Inc.
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager - Service Management Office
Location
Bengaluru, Karnataka, India
Who is Vasanth S M? Overview
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Quick answer
Vasanth S M is listed as Senior Manager - Service Management Office at NTT DATA, Inc., based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Vasanth S M.
Vasanth S M previously worked as Senior Manager at Ntt Ltd. and Senior Escalations Manager at Ntt Ltd.. Vasanth S M holds Bachelor Of Engineering (Be), Industrial Engineering from Visvesvaraya Technological University.
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Email format at NTT DATA, Inc.
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NTT DATA, Inc.
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Profile bio
About Vasanth S M
Experienced Major Incident Manager with a demonstrated history of working in the information technology and services industry. Skilled in Customer Relationship Management (CRM), IT Service Management and Incident Management. Strong information technology professional with a Bachelor of Engineering (BE) from Visvesvaraya Technological University.
Current workplace
Vasanth S M's current company
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14 roles
Vasanth S M work experience
A career timeline built from the work history available for this profile.
Senior Manager
Senior Escalations Manager
Ntt Ltd.
Mar 2022 - Jul 2023
Associate Manager - Cross Functional
Oct 2020 - Mar 2022
Project Management - Product Owner
Mar 2021 - Feb 2022
Project Management - Scrum Master
Oct 2019 - Mar 2021
Senior Major Incident Specialist
Jul 2019 - Oct 2020
Senior Major Incident Manager
Feb 2018 - Jul 2019
Major Incident Manager
Jun 2017 - Feb 2018
Incident Manager - Cloud Noc
Nov 2015 - Jun 2017
Mobile Device Management
Managing enterprise mobile devices using.1. Airwatch2. BES53. Dell CCM4. Intune
Feb 2015 - Oct 2015
Incident Lifecycle Co-Ordinator
• Dealing with priority tickets and tracking outages.• Responsible for initiating bridge calls between respective support teams. • Responsible for End to End incident and service request management.• Sending notifications to end users on Outages/Planned Maintenance/Infrastructure alerts.• Facilitating technical calls for changes (CR) and notifying customers on the same. • Participating in Change advisory/Technical advisory board meetings.• Working on process enhancement.• Dealing with Escalations at the service desk.
Mar 2011 - Feb 2015
Major Priority Duty Analyst
• Manage Critical customer impacting Incidents and ensure minimum impact to the Service Desk due to any Critical Incidents.• Ensure that Management & customer are updated regarding the status of the Incidents• Work with Project Team to implement & integrate changes to the infrastructure• Review & Approve Changes• RCA for High Visibility Incidents.• Complaint Handling/Analysis• Voice Outage Management• Network/Infrastructure Outages
Apr 2010 - Mar 2011
Technical Support Engineer
• Part of BT Service Desk in GSD Bangalore providing support to 150,000 BT Employees• Service Desk support included but not limited to different Application& Application Servers, Building servers, 6500 plus applications used byBT employees• Analyzing problems and dispatching onsite technicians as required.• To give up-to-date information to people regarding software andhardware changes• To follow Incident Management Process while supporting end users as part of Service Desk and getting maximum FTR and CSAT
Oct 2008 - Apr 2010
1 education record
Vasanth S M education
FAQ
Frequently asked questions about Vasanth S M
Quick answers generated from the profile data available on this page.
What company does Vasanth S M work for?
Vasanth S M works for NTT DATA, Inc..
What is Vasanth S M's role at NTT DATA, Inc.?
Vasanth S M is listed as Senior Manager - Service Management Office at NTT DATA, Inc..
Where is Vasanth S M based?
Vasanth S M is based in Bengaluru, Karnataka, India while working with NTT DATA, Inc..
What companies has Vasanth S M worked for?
Vasanth S M has worked for Ntt Data, Inc., Ntt Ltd., Dimension Data, Dimension Data India Pvt. Ltd., and Hp.
How can I contact Vasanth S M?
You can use AeroLeads to view verified contact signals for Vasanth S M at NTT DATA, Inc., including work email, phone, and LinkedIn data when available.
What schools did Vasanth S M attend?
Vasanth S M holds Bachelor Of Engineering (Be), Industrial Engineering from Visvesvaraya Technological University.
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