Vasanthakumar Saravanan Email & Phone Number

Expert in handling customer queries via Email and Chat. Trained in handling live chats with Customers and resolving the issues. Providing appropriate solutions and meeting the SLA’sTools: Zendesk, Salesforce, Workday, Cyclops, Bold Chat, Pizza App Roles and responsibilities:  Expert in generating report from Sales force tool.  Analyzed business requirements and resolved case requests  Initial researcch process for a Merchant to be associated with Groupon. Responsible for creating a new account for Merchants in Salesforce. Researching, Analysing and presenting data of Merchant from the Social media.  Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports.

☞ Responsibly understanding and documenting the business objectives through interacting with the clients on a regular basis☞ Managed client calls on a daily basis☞ Performed in-depth data analyses using traditional and advanced methods☞ Gathered necessary data and presented the same data to the client

Chennai