Collaborated with cross-functional teams to adopt and implement innovative tech solutions. Assisted users with network access and technical troubleshooting to reduce downtime. Performed systems testing on hardware setup and software programs to detect inefficiencies and vulnerabilities. Advised on software and hardware usability and accessibility, assisting decision-makers with purchase decisions. Designed and implemented training content, utilizing diverse channels to support personnel in… Show more Collaborated with cross-functional teams to adopt and implement innovative tech solutions. Assisted users with network access and technical troubleshooting to reduce downtime. Performed systems testing on hardware setup and software programs to detect inefficiencies and vulnerabilities. Advised on software and hardware usability and accessibility, assisting decision-makers with purchase decisions. Designed and implemented training content, utilizing diverse channels to support personnel in utilizing technological resources. Executed system upgrades with patches, service packs and new configurations to meet technical requirements. Worked with enterprise-wide internal teams to offer training and support for new technologies. Communicated with service users, explaining complex technical information with ease and clarity. Demonstrated new software and technological innovations, allowing clients to review features and benefits prior to purchase. Authorized Google Cloud Partner and Authorized Microsoft Indirect Service Provider Show less

Assessed product development, making amendments to ensure finished products stayed fault-free. Conducted thorough research to determine the best, most cost-efficient ways to produce Software service. Evaluated markets to determine new product opportunities. Implemented staff training schemes to achieve research team progression. Monitored product development closely, confirming teams produced designs to product specifications. Established administrative and operational procedures and maintained… Show more Assessed product development, making amendments to ensure finished products stayed fault-free. Conducted thorough research to determine the best, most cost-efficient ways to produce Software service. Evaluated markets to determine new product opportunities. Implemented staff training schemes to achieve research team progression. Monitored product development closely, confirming teams produced designs to product specifications. Established administrative and operational procedures and maintained SOP documentation. Recruited qualified staff and mentored team on best practices to build cohesive, well-performing group. Built business connections at research conventions and networking events. Spoke at conferences and led seminars detailing research activities and results. Coordinated staff and resources to meet project goals. Worked with project stakeholders to understand, define and meet project requirements. Redeveloped products and materials for improved cost efficiency. Show less

Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. Provided clear and concise step-by-step technical support to guide clients. Installed and set up applications for clients, including anti-virus software and Microsoft office. Asked customers targeted questions throughout troubleshooting to determine smart… Show more Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. Provided clear and concise step-by-step technical support to guide clients. Installed and set up applications for clients, including anti-virus software and Microsoft office. Asked customers targeted questions throughout troubleshooting to determine smart solutions. Conducted training sessions with customers to demonstrate software updates, new systems and hardware. Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues. Participate in in-person meetings with customers to assess and diagnose hardware problems. Aided management in designing training manual for usage and troubleshooting. Managed daily server backup on computers to avoid data loss from computer malfunctions. Investigate reports of system errors to try to reproduce problems and trace faults. Kept detailed records of new installations and related licenses. Identified system performance issues, providing swift remedial action. Show less

Helped customers set up new systems, applications and software. Kept computer hardware in excellent working condition through regular maintenance and inspections. Participate in in-person meetings with customers to assess and diagnose hardware problems. Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues. Used support tickets to track and speed up incidents. Logged and completed reports to submit technical details to management. Installed… Show more Helped customers set up new systems, applications and software. Kept computer hardware in excellent working condition through regular maintenance and inspections. Participate in in-person meetings with customers to assess and diagnose hardware problems. Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues. Used support tickets to track and speed up incidents. Logged and completed reports to submit technical details to management. Installed and set up applications for clients, including anti-virus software and Microsoft office. Used remote access to navigate and link to customer computers. Conducted tactical troubleshooting to identify faults. Followed user guides and technical manuals to complete skilled repairs. Kept detailed records of new installations and related licenses. Provided clear and concise step-by-step technical support to guide clients. Designed and perfected data recovery strategies to manage unexpected data loss or theft. Managed daily server backups on computers to avoid data loss from computer malfunctions. Asked customers targeted questions throughout troubleshooting to determine smart solutions. Show less

Helped customers set up new systems, applications and software. Kept computer hardware in excellent working condition through regular maintenance and inspections. Participate in in-person meetings with customers to assess and diagnose hardware problems. Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues. Used support tickets to track and speed up incidents. Logged and completed reports to submit technical details to management. Installed… Show more Helped customers set up new systems, applications and software. Kept computer hardware in excellent working condition through regular maintenance and inspections. Participate in in-person meetings with customers to assess and diagnose hardware problems. Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues. Used support tickets to track and speed up incidents. Logged and completed reports to submit technical details to management. Installed and set up applications for clients, including anti-virus software and Microsoft office. Used remote access to navigate and link to customer computers. Conducted tactical troubleshooting to identify faults. Followed user guides and technical manuals to complete skilled repairs. Kept detailed records of new installations and related licenses. Provided clear and concise step-by-step technical support to guide clients. Show less

Documented participant attendance, engagement and progress. Created successful training courses based on evaluation of student needs. Provided additional materials to enhance training. Completed frequent assessments of training materials, structure and success rates in order to enhance program. Kept training data and documentation secure for full compliance. Reported on learner progress and predicted course completion timeframes. Worked with students in setting and achieving attainable learning… Show more Documented participant attendance, engagement and progress. Created successful training courses based on evaluation of student needs. Provided additional materials to enhance training. Completed frequent assessments of training materials, structure and success rates in order to enhance program. Kept training data and documentation secure for full compliance. Reported on learner progress and predicted course completion timeframes. Worked with students in setting and achieving attainable learning goals. Delivered training programs within allocated timeframes. Assessed student progress to respond to additional support needs. Show less