Jr Business Analyst
CurrentResponsibilities- Actively assisting the development of a comprehensive Employee onboarding system, significantly improving the new hire integration process. - Spearheaded the requirements gathering and backlog creation for customer onboarding solution. - Executed both BA and QA activities of internal demand pipeline application for IT use cases throughout its development and till the production release. - Playing a pivotal role in the conceptualization and deployment of an AI Enterprise Chabot platform, enhancing support for internal applications. - Have Extensive proficiency in ServiceNow and Power Apps to automate and streamline business processes. - Executed rigorous requirement analysis, translating business needs into actionable user stories and process flows. - Led UAT efforts to validate functionality and user satisfaction, ensuring alignment with business objectives. - Crafted meticulous test cases and user manuals, facilitating effective training and support. - Managing change request creation and tracking within ServiceNow, ensuring seamless transitions during system updates. - Leveraging tools like Draw.io for visual documentation and utilize Azure ADO and Jira for backlog grooming and project management. - Fostered strong stakeholder relationships, ensuring clear communication and alignment on project goals and outcomes.
