Vasanth Nayak Email & Phone Number

Bengaluru, Karnataka, India

Bangalore

Governance and risk management of technology changes to minimise impact to business due to technology changes. Responsible for delivering key initiatives to make change process agile and reliable. Product Owner for change as a service. Coaching squads on agile ways of working. Identity and access control operations, audit and assurance, Change champion for.

Bengaluru Area, India

Established centralized 1st level support for 64000+ users across 13 countries, support structure for branch staff across Australia process re-engineering using LEAN six sigma, automation of routine service activities, integration of contact centre call management with automation tool and uplifting team capability to manage varied customer needs. Cyber Ark.

Transitioning of IT infrastructure services to Tesco offshore facility. Defined service delivery framework for 3000+ retail outlets support and offshored technology support processes to offshore unit. Access and Identity management, managing operations and control assessment.Managed 24X7 operations supporting 1950 Stores IT across the UK, ROI and Head.

Surfacing as the front face of the company for the clients offering solutions in Technical Services Management for large clients such as Cadence, Texas Instruments, ING and SonicwallEstablished 24X7 remote support services through state-of-art NOC (network Operations Centre) Implemented BS7799 information security controls for onshore & offshore.

Bangalore

Project and service delivery IT Infrastructure management of key clients such as Philips Software India, First Ring, Titan, etc. Established Network operations Centre for multinational clients and managed the 24X7 NOC operations Participating in Vendor selection process for remote management tools.  Auditing NOC for process adherence and quality.

Bangalore

Technical SME Hand-on experience in Novell Netware, Windows NT, cisco switching & routing, Checkpoint firewall, Solaris and Lotus notes messaging. Design and deployment of IT Infrastructure for Volvo Office and Factory with the help of Volvo IT Team, Sweden. This involved travel to Sweden to gain knowledge on Volvo IT Infrastructure, Designing Network.