Vasanth Rao Email & Phone Number

Mumbai Area, India

•Understanding market needs for the Complete Knock Down (CKD) assembly of products through respective area managers in the international markets•Prepare the project layout, list of tools and equipments required for the assembly of pre-defined product range along with internal and external agencies•Finalizing the project execution and coordinating for development of required assembly facilities at all stages •Coordinating with plant CKD team for development of kits as per the market requirement•Creating the Cross Functional Team (CFT) for assessing the project and assembling the product while coordinating with different agencies •To understand in depth the import regulations with regards to kit definitions and duty structure for the importing country•Organizing training for the international assemblers at Tata Motors Limited (TML)'s plant for assembling products with regards to process sheets•Working with Auto Project team on increasing Return on Investment (ROI) using projected volume analytics from the market•Increasing the kitting efficiency and reducing the packaging cost•Ensuring targets are met by coordinating with Marketing Team

Mumbai Area, India

•Headed various initiatives for improvement in Customer Satisfaction Index and other audits conducted at multiple service locations•Implemented services process / policies for the organization and ensured accomplishment of business goals•Coordinated with dealer team for resolution of technical issues ensuring quality of repair•Introduced techniques for improving the productivity of workshop, curtailing the quantity of manpower for a certain schedule•Ensured timely availability of spare parts & improvement in warranty judgment capability of the dealer through rejection analysis•Acted as the representative for customer support for international markets in multiple internal forums•Conducted technical training for the workshop personnel for quick and accurate diagnosis of faults•Conducting service campaigns and customer meets to ensure customer engagement and better satisfaction indices

Mumbai Area, India

•Network Expansion – Instrumental in development of 42 workshops with 65 working bays•Trained 80 personnel on our product•Development of PDI center for PDI of more than 4300 cars•Auditing workshops every 6 months to ensure dealership facilities are adhered to as per company norms•Organized more than 20 Service Campaigns to increase CSI as well as workshop profitability•Reduced turnaround time drastically - Ensured that not more than 2 vehicles were in workshop at any given time, resolving customer complaints within 72 hours•Consistently achieved the target (set by head office) without affecting CSI

Mumbai Area, India

• Handling of Internet based Warranty system• Downloading of monthly reports from SAP-BW for MIS• Preparation and dispatch of monthly report to the plant• Preparation of ISC and Stg. Comm. Meeting Presentations• Verification and approval for duplicate INIT codes request from markets• Documentation for ISO/TS 16949 for the export’s service department• SOX documentation • Co-ordination for the distributor trainings• SRF processing & database maintenance

Salorno, Italy

•Solely responsible for availability of parts and providing service to the end customer in Italy for passenger car range of Tata Motors•Network development – Customer Reach – Increasing number of touchpoints and workbays•Ensuring workshop profitability by designing and implementing service campaigns/customer meets•Training the channel partner staff on the technicalities of various products•Creating and providing market specific technical product literature•Monitoring technical performance of vehicles and giving feedback to the plant and vendors•Providing analytics on the cost of ownership for Tata cars versus competition•Responsible for launch of new products – New Models / Markets (Europe Region)•Heading various initiatives for improvement in Customer Satisfaction Index and other audits conducted at multiple service locations

Mumbai Area, India

•Overall incharge of Mumbai Zonal office managing a team of 5 service engineers•Ensuring service reach to end customer - 19 Touch points, 200 work bays•Network expansion in conjunction with the sales team•Monitoring vehicle performance and ensuring market feedback to engineering research cell and vendors•Conducting training for workshop personnel on technicalities of the vehicles for quick and accurate diagnosis of faults•Conducting service campaigns and customer meets to ensure customer engagement and better satisfaction indices•Settling of warranty claims and being an integral part of warranty failure resolution team•Providing support to the legal team for settlement of suits filed against channel partner/Tata Motors

Mumbai Area, India

•Overall incharge of dealer’s workshop with over 75 reportees•Handling customer complaints related to vehicular issues•Fault diagnosis and rectification•Preparing layouts for new workshops•Selection and procurement of tools and machines•Recruitment and training of manpower•Devising incentive plans to achieve maximum productivity and profitability

Bachelor Of Engineering, Automobiles

Activities and Societies: Presented a paper at a meet held by Indian Society for Technical EducationGold medalist for Dharwad University.

Diploma, Automobile Engineering

Ranked first in the state for the course