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Vasco Espírito Santo is listed as People Development | Customer Care Team Management | Business Developer | Contact Center Manager at Elementis Global, a company with 671 employees, based in Porto, Porto, Portugal. AeroLeads shows a matched LinkedIn profile for Vasco Espírito Santo.
Vasco Espírito Santo previously worked as Customer Service Team Management at Elementis Global and Contact Center Manager at Teleperformance. Vasco Espírito Santo holds Advogado Estagiário, Cédula Profissional 11859P from Ordem Dos Advogados Portugueses.
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I bring over 18 years of professional experience. By leading high-performing teams and driving operational excellence, I specialize in optimizing service delivery, managing cross-functional teams, and ensuring compliance with corporate standards. My experience involves collaborating closely with key stakeholders to align business strategies, deliver measurable results, and foster innovation. With a strong focus on performance metrics and resource management, I ensure the seamless execution of business objectives while maintaining a customer-first approach. My expertise in stakeholder management and vendor relations has consistently contributed to operational efficiency and business growth.
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A career timeline built from the work history available for this profile.
Porto, Portugal
- Lead and motivate customer service teams- Monitor performance and KPIs- Train and develop team members- Resolve escalated customer issues- Implement process improvements- Supervise daily operations of the customer service team- Ensure team meets service standards and targets- Provide coaching and feedback to agents- Manage shift schedules and resource.
As a call center manager, I am responsable for the account of Sonae (for the Universo Banking).Main responsabilites:- Oversee operations of the entire contact center- Develop and implement service strategies- Manage budgets and Invoicing needs- Ensure compliance with service level agreements (SLAs)- Analyze performance metrics to improve efficiencyMain.
Maia, Porto
- Assuring processes strategically and operationally - Order Fulfillment process- Redefines strategies, apply and monitor results in order impact positively in KPI's achievements- Manage team members, process's transitions and improvements- Improve quality, productivity and efficiency contributing for the sustainable growth and stability of the company
Porto
Lead and supervise customer service agentsMonitor performance metrics and ensure KPIs are metProvide coaching and development for team membersHandle escalated customer issues and resolve complaintsEnsure operational efficiency and process adherence
Portugal
- Management and Administration; - Legal practices (legal follow-up, risk assessment; Litigation; Financial management (control of expenses; payments; recovery of credits); - Team management; - Coordination and control of legal and tax processes (Works; Maintenance; etc.); - Organization and Leadership of General and Extraordinary Assemblies; - Writing of.
- Prospecting/study of target markets and sales opportunities;- Customer relationship management; - Maintenance and preparation of Customer Portfolio; - Business Manager; - Sales Management at International Exhibitions (Environment, Maison et Objet, NY NOW); - Analysis and creation of international commercial contracts; - Support for customer data.
Porto E Região, Portugal
Porto E Região, Portugal
- Supervise day-to-day operations of the telecommunications team- Monitor and ensure quality and efficiency of service delivery- Coordinate tasks and manage team schedules- Provide training, feedback, and support to team members- Resolve technical and operational issues promptly
Porto
- Oversee recruitment and talent management processes- Develop and implement HR policies and procedures- Manage employee relations and resolve workplace conflicts- Ensure compliance with labor laws and company regulations- Lead training, development, and performance management initiatives
Porto E Região, Portugal
- Lead and manage the corporate sales team to achieve targets- Develop sales strategies and identify new business opportunities- Build and maintain strong client relationships- Analyze market trends and adjust sales plans accordingly- Monitor team performance and provide coaching and support
Other employees you can reach at elementis.com. View company contacts for 671 employees →
Elijah Okunniga
Colleague at Elementis GlobalNigeria, Nigeria
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AK
Aldona Kuźnik
Colleague at Elementis GlobalCzestochowa Metropolitan Area, Poland
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AD
Andrew Diaz
Colleague at Elementis GlobalHaven, Kansas, United States, United States
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PK
Pranit Koltharkar
Colleague at Elementis GlobalMumbai, Maharashtra, India, India
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SS
Sidnei Silva
Colleague at Elementis GlobalPalmital, São Paulo, Brazil, Brazil
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MJ
Moacir Jose Jose
Colleague at Elementis GlobalPalmital, São Paulo, Brazil, Brazil
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SB
Suman Bhowmik
Colleague at Elementis GlobalThane, Maharashtra, India, India
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FM
Fahed Mansour
Colleague at Elementis GlobalJordan, Jordan
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MV
Michelle Volner
Colleague at Elementis GlobalAlgoma, Ontario, Canada, Canada
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AG
Alejandro Gurmet
Colleague at Elementis GlobalCalgary, Alberta, Canada, Canada
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Conclusão da primeira fase.
Quick answers generated from the profile data available on this page.
Vasco Espírito Santo works for Elementis Global.
Vasco Espírito Santo is listed as People Development | Customer Care Team Management | Business Developer | Contact Center Manager at Elementis Global.
Vasco Espírito Santo is based in Porto, Porto, Portugal while working with Elementis Global.
Vasco Espírito Santo has worked for Elementis Global, Teleperformance, Linde, Sitel, and Joaquim Costa Administração De Condomínios Lda.
Vasco Espírito Santo's colleagues at Elementis Global include Elijah Okunniga, Aldona Kuźnik, Andrew Diaz, Pranit Koltharkar, and Sidnei Silva.
You can use AeroLeads to view verified contact signals for Vasco Espírito Santo at Elementis Global, including work email, phone, and LinkedIn data when available.
Vasco Espírito Santo holds Advogado Estagiário, Cédula Profissional 11859P from Ordem Dos Advogados Portugueses.
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