Costumer Service; Remote AssitanceEnsure the support of Mello Saúde's Media Support, namely the information under the responsibility of DSI; Windows and ChromeOS Installation and migration of Windows PC to ChromeOS; Installing and configuring Chrome Box and Chrome Book Provide first-line support for users (remote software / hardware); Provide 2nd line support to the Support team 1st line; Installation and configuration of workstations; Documentation of procedures,… Show more Costumer Service; Remote AssitanceEnsure the support of Mello Saúde's Media Support, namely the information under the responsibility of DSI; Windows and ChromeOS Installation and migration of Windows PC to ChromeOS; Installing and configuring Chrome Box and Chrome Book Provide first-line support for users (remote software / hardware); Provide 2nd line support to the Support team 1st line; Installation and configuration of workstations; Documentation of procedures, inflows and inventory of advanced warehouse; Hardware Support (PCs, Printers, Scanner, ATM, etc ...); Support for network / wifi / phones / TV; Support for Video Conferencing issues; User access management (application, network resources, etc.); Development of tools / small applications / scripts; Testing, validation and evaluation of new components / Software adopted by the company Presentations and Training; Show less

- Technical support to network users - Provide timely IT service desk support to contracted clients- Use defined procedures for responding to customer calls- Investigate, examine, troubleshoot and solve hardware and software issues- Provide support and instruction for client products- Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing- Unlock and reset passwords for user accounts-… Show more - Technical support to network users - Provide timely IT service desk support to contracted clients- Use defined procedures for responding to customer calls- Investigate, examine, troubleshoot and solve hardware and software issues- Provide support and instruction for client products- Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing- Unlock and reset passwords for user accounts- Resolve issues for clients using designated remote access tool Show less

 Costumer Service; Remote Assitance Technical support to network users (installation and configuration) Elaboration of security policies (both domain and local under Group Policies). Installation and configuration of operating systems. Network Implementation Troubleshooting Printers technical support

 Technical support to network users (installation and configuration) Elaboration of security policies (both domain and local under Group Policies) Installation and configuration of operating systems Installation, configuration and management of virtual environments (Hyper-V, Virtual Box and VMWare) Backup planning and their installation over the network (Deployment) with Acronis and WDS. Network Infrastructure Implementation (physical and logical) Identification and… Show more  Technical support to network users (installation and configuration) Elaboration of security policies (both domain and local under Group Policies) Installation and configuration of operating systems Installation, configuration and management of virtual environments (Hyper-V, Virtual Box and VMWare) Backup planning and their installation over the network (Deployment) with Acronis and WDS. Network Infrastructure Implementation (physical and logical) Identification and resolution of technical problems (hardware). Installation and configuration of Microsoft Official Curriculum courses Classrooms management Show less

•Formador Cursos de Educação e Formação (CEF), RVCC e modular.•Curso de Instalação e Reparação de Computadores.•Curso Técnico de Hardware•Curso de Redes e Sistemas Operativos.

•Formador Cursos de Educação e Formação (CEF), RVCC e modular.•Curso de Instalação e Reparação de Computadores.•Curso Técnico de Hardware•Curso de Redes e Sistemas Operativos.

•Instalação, Assistência Técnica, Manutenção à rede de máquinas de venda automática de bilhetes das estações do Metro do Porto e CP - Comboios de Portugal.•Responsável pela manutenção da rede lojas Metro do Porto e STCP•Participação no projeto de instalação e manutenção da rede Metro de Tenerife; •Participação no projeto de instalação e manutenção de controlo de acesso nos estádios UEFA Euro 2004 e Liga Portuguesa Futebol Profissional