Vash Pillay Email & Phone Number

Adelaide, Sa, Au

Australia

Working across multiple projects and phases of business transformation Program: Requirements and data gathering, stakeholder engagement, process mapping, data modelling, detail design planning, implementation and user acceptance, testing and validation. Digital integration, website and e-commerce development. - Business process improvement, leading collaboration with project managers and cross-functional teams.- Project Management support - prioritising backlogs, planning sprints and reviewing deliverables, tracking project timelines.- Leading the acceptance of changes to operations based on the implementation of requirements.

Australia

Adelaide, South Australia, Australia

• iVISION Eye Laser Clinic - ophthalmology treatments coordinator- general operations, workflow management - patient counselling • ESSILOR | Luxottica ANZ- customer service & relationship management- technical support to clients in ophthalmic lens selection and ordering- administration, workflow management • OPSM | Luxottica Optical dispensing, sales and customer journey. Specialist support in workflow management and administration at store level.• Adelaide Eye-SurgeonsSub-specialty tests incl. subjective refraction, autorefraction, vertometry, OCT, automated perimetry, A-Scan biometry, Fundus photography.

Adelaide, South Australia, Australia

Customer Relations & Operations team, outbound retention specialist :- client relationship management - cover review, auditing & inbound support - client retention & strategy - revenue growth & business development objectives - overall team objectives in NPS

Australia

Support and consulting services to clients in the real estate industry. I managed the integration of digital platforms and tools into the client’s traditional marketing and sales strategy. Key results areas: - Client Relationship Management : maintaining effective, positive relationship with clients via regular communication & support to drive conversions - Strategy planning and development : data analysis, review & reporting to operations and marketing team- Operations : client onboarding; workflow management; Facebook advertising and brand marketing; performance analysis; data reporting- Professional Systems Development : workflow auditing; training and support materials; client engagement.- Compliance : monitoring and adherence to relevant legislative, regulatory, industry and corporate standards.- Special Projects: as directed by the OMM & CEO

Adelaide, South Australia, Australia

Optical Dispensing & general practice administration.

Cape Town Area, South Africa

• Clinical Optometry & Patient care • Ophthalmic optics & Dispensing• Business Management

Cape Town Area, South Africa

•Create and manage a steering committee to execute on specific advocacy initiatives in the region (both internal and external stakeholders)• Work closely with Essilor Country Manager and internal Key Stakeholders to identify opportunities• Represent VII at conventions, conferences and speaking engagements• Coordination of communication activities both internally and externally• Participate in regular one-on-ones with VII PresidentKey Successes:* partnership program with DiscoveryHealth and ChildSafeSA to promote Vision in RoadSafety awareness - for school travel with Transport Ministry. * partnership with OneSight and Dept.of Education to provide vision screening services and eyecare awareness training for schoolteachers.

Cape Town Area, South Africa

Communications - plan, design, edit and produce written copy for communications materials incl. brochures, catalogues, press releases, advertorials/articles, newsletters etc; Develop online communications strategy and content for social media. Marketing support - develop, implement and manage the Digital marketing strategy for ESA: incl. Social Media management, content strategy, SEO, Analytics and website management. CSR - Manage local CSR actions and PR in alignment with global corporate mission goals, and Essilor Vision Foundation. Develop and implement media strategies for coverage of local Group CSR initiatives. Coordinate editorial, photo and footage opportunities for CSR on website/social networks. *Successes : Internal contest winner for WSD 2015; shortlisted for best GroupMission action for META region 2018; established key-account relationship between EssilorSA and OneSight NPO.

South Africa

Project lead - research and development of key insights into of the SA Healthcare landscape with focus on the Ophthalmic industry. Key Deliverables:* collecting, reviewing, analysing and reporting of data* identified and engaged with key opinion leaders and all relevant internal and external stakeholders incl. heads of local managed care organisations, private Healthcare funders, Government healthcare representatives and Optometry professionals. *conduct feedback sessions to help develop insights for the APAC Project Manager.

Cape Town

Support and coordination on tasks and projects run by Marketing including:Preparation of internal and customer communications.Assistance on product launches and company events.I also implemented a digital marketing strategy for ESA, and established platforms for growing an online presence for SA audiences.

Cape Town Area, South Africa

Franchisee and Business Owner - Rondebosch. Clinical Optometry and optical dispensing.Business management - all aspects including supply chain management, customer relations, marketing, staff training and development, provider network liaising, creditor/debtor management.

Cape Town, South Africa

Managing Optometrist & Optical Dispensing. Business management including supervision and training of admin and front office staff, managing product merchandising and brand development, creditor and debtor management, stock control, marketing and promotions.

Cape Town Area, South Africa

Cavendish Square flagship store - managing Optometrist & Optical Dispensing. Led the training of admin and front office staff, product merchandising, creditor control, debtor management, stock control, marketing and promotions.

Cape Town Area, South Africa

Graduate Certificate Public Health, Public Health, Distinction

Use of public health theory in addressing existing and emergent health problems in global contexts. - Epidemiology and biostatistics.

Certificate In Internet Marketing, Internet Marketing

Digital Marketing, incl. social media marketing, online copywriting and web PR, web design and development, data analytics, SEO/SEM.

Postgraduate Certificate, Paediatric Optometry

Paediatric refraction, ADD/ADHD patient, Dylexia and vision, Binocular vision therapy, Paediatric Dispensing, New technology in visual.

Certificate Of Advanced Study, Ophthalmic Diagnostics And Therapeutics

Post-graduate specialist study in managing ocular pathology and use of Ophthalmic diagnostic and therapeutic drugs

B.Optometry, Optometry

Activities and Societies: Students Representative Council, OptometryClinical Optometry, Dispensing Optics, Binocular Vision and Vision.