Vashti Fitzpatrick Email & Phone Number

With over 10 years of experience in Information Technology and Operational Technology, I excel at integrating technical expertise with a commitment to customer support. My journey has taken me through various roles, allowing me to develop a robust skill set in IT support, service desk operations, and incident management.Currently, as an IT Support Officer at Radlink Communications, I leverage tools to deliver effective Level 1 and Level 2 support. My focus is on optimizing user experiences, whether through Active Directory management, Office 365 administration, or clear communication of complex technical concepts to diverse audiences.Previously, at Roy Hill and BHP, I gained valuable exposure in operational technology, providing 24/7 support in fast-paced environments. I excelled in initial triage of critical applications, vehicle technology management, and facilitating major incident management processes. My hands-on experience with SCADA systems, fleet management, and hardware troubleshooting positions me uniquely to bridge the gap between IT and OT.Throughout my career, I have prioritized user satisfaction by defining streamlined procedures, documenting support guides, and actively engaging with customers to resolve issues effectively. I am passionate about continuous improvement and always eager to embrace new technologies that enhance operational efficiency.🔧 Key Skills:IT & OT SupportIncident Management & TriageActive Directory & Office 365 AdministrationRemote Support & User TrainingCommunication of Technical InformationHardware and Software Troubleshooting

Listed skills include Leadership, Microsoft Office, Management, Social Media, and 2 others.

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  Australian Professional Skills Institute

  Hospitality