• Provide high-quality technical support to customers via phone, remote access, addressing hardware and software issues efficiently.• Diagnose and resolve technical problems, including system malfunctions, software bugs, and connectivity issues, while maintaining a focus on customer satisfaction.• Maintain accurate records of customer interactions, technical issues, and resolutions in our support system.• Assist customers with product installation, configuration, and troubleshooting, and provide training on product usage as needed.• Work closely with other departments, such as engineering and sales, to resolve complex issues and improve overall customer experience.

• Designing, implementing, and testing new procedures to optimize productivity.• Generating reports to document process status and changes.• Monitoring metrics to identify areas for improvement and track upgrades.• Communicating findings and proposals to upper management.• Resolving customer complaints and providing thorough instructions for process changes.• Conducting risk assessments.• Conduct and Perform maintenance activities.• Head Maintenance of NXT.• JT & Heller Reflow Maintenance.• Basic Operation of kohyoung SPI & AOI.

• Managing manpower allocation within the line.• Multi-skilling line inspectors and operators.• Maintaining excellent 5S standards across the shop floor.• Achieving production targets.• Dropage & Downtime Controlling.• Experties in Dek Printer.• Basic Operation of Cyber Optics SPI & AOI.