Vanessa Silva Email & Phone Number

Lisboa, Portugal

Manage Call for Tenders and supplier selections; Contract Management: Drafting and negotiation of the relevant contracts/ generic terms and conditions;

Póvoa De Santa Iria

• International suppliers management and coordination (USA, Asia & Europe)• Purchasing• Air, ocean, and land freight coordination• Supplier procedures and compliance development• Operational transactions analysis (SAGE X3)• Stock analysis• Warehouse operations support• Invoicing support• Customer support• Recruitment and training

Gibraltar

• Handling all inbound customer e-mails (quotations, inquiries, claims, and complaints)• Customer support for DHL online tools• Shipments booking, tracking & tracing• Troubleshooting shipping errors• Operations department support, including system data insertion, checking shipments compliance with DHL standards• Handling of all inbound requests from other DHL agencies (worldwide)• Stationary orders for customers and internal usage• Internal procedures development and compliance• New employees training

Lisboa, Portugal

• Pick-up and delivery booking• Value-added services sales• Shipments booking, tracking & tracing• Handling customer claims and complaints• Support to supervision team

Lisboa, Portugal

• Recruitment• Training• Monitor team performance• Develop strategies for results improvement• Team administration (Schedules, holidays, allocation to the different projects based on the team member profile)• Offer support in critical problems (escalations, emergencies, customer complaints)

Lisboa, Portugal

National and international campaigns (France and Belgium) Outbound• Sales• Booking medical appointments• Scheduling meetings with potential clients• Satisfaction surveys• Data entryInbound• Purchasing orders registration• Booking medical appointments