As a Business Development Manager at Formula Group, a leading spa hotel supply company, I oversee the daily operations of multiple spa locations nationwide, ensuring high-quality customer service, staff performance, and revenue generation. I have over 12 years of experience in the spa industry, working in various managerial roles at prestigious hotels and resorts.I have developed strong competencies in operations management, communication, supervisory skills, and expertise in spa treatments, products, and protocols. I hold two certifications in Agile Project Management and Quality Management for Operational Excellence, which enable me to implement continuous improvement and operational excellence initiatives in our spa operations. I am passionate about creating a relaxing and rejuvenating spa experience for our clients, and I am always looking for new ways to innovate and enhance our services and operations. I value teamwork, innovation, and excellence, and I enjoy collaborating with my colleagues and partners to achieve our shared goals and vision.