Vasil Dimitrov Email & Phone Number

Sofia, Bg

Sofia, Bg

Sofia, Sofia City, Bulgaria

Masqaţ, Oman

- Review of the current operational structure and roles. Propose opportunities for optimization andrestructuring.- Develop of comprehensive training program, tailored to the specific needs of the company.- Develop plans to improve levels of service, identify key areas for enhancement and implementingstrategies to exceed customers expectations.- Project risk assessments and implementing of mitigation strategies to minimize the disruptions tothe project's timelines and… Show more - Review of the current operational structure and roles. Propose opportunities for optimization andrestructuring.- Develop of comprehensive training program, tailored to the specific needs of the company.- Develop plans to improve levels of service, identify key areas for enhancement and implementingstrategies to exceed customers expectations.- Project risk assessments and implementing of mitigation strategies to minimize the disruptions tothe project's timelines and budget.- Ensuring all non-compliances with the contracts and SLAs are analyzed, root cause identified, andimprovement plans are developed.- Review and develop automate processes in order to increase the productivity.- Regular review of the operational KPIs and identifying areas for improvement.- Working closely with customers management to maintain high customer satisfaction and ensure Show less

Osaka, Japan

As a key player in the Planning and Performance department, I spearheaded initiatives to optimize operations and enhance overall efficiency:1) Data-Driven Decision-Making:Analyzed performance data and metrics to discern trends, identify improvement opportunities, and pinpoint potential efficiency gains within ground and cargo handling operations.2) Strategic Reporting to Senior Management:Provided regular reports and actionable insights to senior management, serving as a… Show more As a key player in the Planning and Performance department, I spearheaded initiatives to optimize operations and enhance overall efficiency:1) Data-Driven Decision-Making:Analyzed performance data and metrics to discern trends, identify improvement opportunities, and pinpoint potential efficiency gains within ground and cargo handling operations.2) Strategic Reporting to Senior Management:Provided regular reports and actionable insights to senior management, serving as a crucial resource in supporting informed decision-making processes.3) Cross-Departmental Collaboration:Collaborated seamlessly with various departments, aligning planning efforts with customer demands, adhering to airport regulations, and ensuring optimal resource utilization.4) Budgetary Expertise:Took charge of preparing and managing budgets for the Planning and Performance department, ensuring financial efficiency and alignment with organizational goals.5) Process Improvement and Efficiency Enhancement:Identified areas for process improvement and efficiency enhancement, contributing to the continuous evolution of ground and cargo handling operations.6) Resource Optimization:Balanced staffing and equipment resources meticulously to meet operational requirements, ensuring a harmonious equilibrium for a seamless workflow.7) Cost Control Leadership:Contributed actively to cost control initiatives, fostering a culture of financial prudence and operational efficiency.8) Service Quality Assurance:Ensured that staffing levels were appropriate to maintain service quality, meeting and exceeding customer expectations.This experience highlights my proficiency in data analysis, strategic reporting, cross-functional collaboration, budget management, process optimization, and leadership in maintaining service quality and cost control within dynamic operational environments. Show less

Muscat, Masqaţ, Oman

As a dedicated contributor to Swissport Oman, a global leader in tailored customer solutions, I was honoured to helm the entire Passenger Service department. Steering the department through a period of substantial expansion, I successfully participated in acquiring numerous new clients, resulting in a threefold increase in production. Our journey toward excellence evolved through the following strategic actions:1) Elevated Productivity:Orchestrated a substantial boost in… Show more As a dedicated contributor to Swissport Oman, a global leader in tailored customer solutions, I was honoured to helm the entire Passenger Service department. Steering the department through a period of substantial expansion, I successfully participated in acquiring numerous new clients, resulting in a threefold increase in production. Our journey toward excellence evolved through the following strategic actions:1) Elevated Productivity:Orchestrated a substantial boost in productivity by implementing targeted coaching and development initiatives, fostering a culture of continuous improvement.2) Enhanced Customer Satisfaction:Spearheaded transformative change initiatives that not only elevated customer satisfaction but also introduced innovative problem-solving approaches, ensuring effective responses to challenges and opportunities.3) Achieved Revenue Growth:Analyzed critical indicators, harnessed data-driven decision-making, and delivered tailored solutions that not only met but exceeded customer expectations, contributing to significant revenue growth.4) Results-Driven Accountability:Demonstrated unwavering accountability by consistently measuring progress, accepting responsibility, and swiftly implementing corrective actions to ensure the successful delivery of results.This journey reflects not just my commitment to excellence but also a testament to the collaborative spirit that defines Swissport Oman's commitment to delivering unparalleled customer experiences globally. Show less

Muscat, Masqaţ, Oman

As the driving force behind initiatives aimed at elevating cost performance and profitability, I meticulously oversaw and analyzed the operational budget, implementing strategic improvement plans with a keen eye for efficiency. My contributions further extended to:1) Operational Strategy:Aligned the organization's vision with operational strategy, ensuring the seamless execution of short and long-term plans for maximum impact.2) Performance Analysis Expertise:Conducted… Show more As the driving force behind initiatives aimed at elevating cost performance and profitability, I meticulously oversaw and analyzed the operational budget, implementing strategic improvement plans with a keen eye for efficiency. My contributions further extended to:1) Operational Strategy:Aligned the organization's vision with operational strategy, ensuring the seamless execution of short and long-term plans for maximum impact.2) Performance Analysis Expertise:Conducted in-depth analyses of performance KPIs and P&L, leading to the implementation of targeted corrective actions that yielded positive results on the bottom line.3) Comprehensive Operational Leadership:Directed key functions encompassing planning/rostering, recruitment, operation, QHSE, and Training, orchestrating a harmonious synergy to optimize efficiency and quality across departments.4) Strategic Reporting and Forecasting:Produced comprehensive reports and forecasts that played a pivotal role in strategic decision-making, contributing significantly to the organization's revenue growth.5) Relationship Cultivation:Cultivated and sustained valuable relationships with key customers, clients, partners, and stakeholders. This proactive approach not only enhanced collaboration but also fostered an atmosphere of trust.This journey displays my capacity to not only analyze and strategize for financial success but also to lead diverse operational functions, fostering a holistic and efficient organizational ecosystem. Show less

Muscat, Masqaţ, Oman

As the architect behind the establishment of the QHSE & Training department for a new station, I played a pivotal role in ensuring the seamless implementation of Training, Quality, Health & Safety Management standards. My contributions include:1) Cultivating a "JUST" Culture:Led the establishment of a culture centered around justice, fairness, and accountability within the station.2) Continuous Improvement and Analysis:Proactively monitored and analyzed KPI trends… Show more As the architect behind the establishment of the QHSE & Training department for a new station, I played a pivotal role in ensuring the seamless implementation of Training, Quality, Health & Safety Management standards. My contributions include:1) Cultivating a "JUST" Culture:Led the establishment of a culture centered around justice, fairness, and accountability within the station.2) Continuous Improvement and Analysis:Proactively monitored and analyzed KPI trends, implementing strategic measures to enhance overall performance and efficiency.3) Accident and Incident Investigation:Spearheaded investigations into accidents, incidents, and major process failures, aiming to identify root causes. Collaborated with operational heads to develop corrective actions, ensuring the closure of all open items.4) Leadership in QHSE & Training:Steered the development of the QHSE & Training department, ensuring the incorporation of industry-leading standards into the fabric of the station.5) Employee Development and Coaching:Provided strategic direction, coaching, and professional development to employees, emphasizing both individual growth and cohesive team dynamics.This experience underscores my capacity to not only build foundational departments but also to instill a culture of continuous improvement, accountability, and employee development within a new operational setting. Show less

Varna, Bulgaria

In the role of Sales & Traffic Agent at Turkish Airlines, I spearheaded a multitude of responsibilities aimed at ensuring operational excellence and customer satisfaction:1) Procedural Adherence:Monitored and ensured the strict adherence to all procedures and standards by the ground handling company on a daily basis.2) Operational Efficiency:Ensured that all airport operation processes were conducted in a safe, timely, and efficient manner, guaranteeing a seamless travel… Show more In the role of Sales & Traffic Agent at Turkish Airlines, I spearheaded a multitude of responsibilities aimed at ensuring operational excellence and customer satisfaction:1) Procedural Adherence:Monitored and ensured the strict adherence to all procedures and standards by the ground handling company on a daily basis.2) Operational Efficiency:Ensured that all airport operation processes were conducted in a safe, timely, and efficient manner, guaranteeing a seamless travel experience for passengers.3) Procedure Implementation and Monitoring:Implemented and monitored all local and corporate procedures, including those related to Safety, Quality, and Environment, contributing to a culture of compliance and excellence.4) Performance Improvement:Monitored and analyzed Key Performance Indicators (KPIs) to identify areas for improvement and enhance performance targets.5) Stakeholder Management:Managed relationships with local stakeholders, fostering effective collaboration and communication.6) SLA Monitoring and Improvement:Monitored operational services to meet Service Level Agreements (SLA) and initiated improvements to provide the best possible services to passengers.7) Project Management:Spearheaded various projects aimed at implementing systems to enhance passenger satisfaction.8) Training Oversight:Planned and monitored all mandatory trainings for Ground Handling and company employees, ensuring a well-trained and skilled workforce.9) Industry Meetings:Attended AOC meetings, contributing insights and staying abreast of industry developments.10) Primary Contact for Authorities:Served as the primary contact for the Airport Authority and Government Authority, fostering strong relationships and effective communication channels.In summary, my role encompassed a holistic approach to operational management, stakeholder engagement, project leadership, and emergency preparedness, all aimed at ensuring a world-class travel experience for passengers. Show less

Sofia City, Bulgaria

As the custodian of local Operation Management Systems aligned with Swissport International Standards and in strict adherence to IATA, European, and Bulgarian aviation authorities' regulations, I played a pivotal role in ensuring:1) Quality Assurance and Performance Enhancement:Aimed to guarantee a consistent level of quality and reliability, diligently measuring and reporting performance metrics to Management. Regularly recommended preventive and corrective measures to elevate… Show more As the custodian of local Operation Management Systems aligned with Swissport International Standards and in strict adherence to IATA, European, and Bulgarian aviation authorities' regulations, I played a pivotal role in ensuring:1) Quality Assurance and Performance Enhancement:Aimed to guarantee a consistent level of quality and reliability, diligently measuring and reporting performance metrics to Management. Regularly recommended preventive and corrective measures to elevate operational excellence.2) Security Training Leadership:Took charge of providing comprehensive initial and refresher security training for company employees, concurrently serving as the key security representative in interactions with local authorities.3) Internal and External Audits Coordination:Orchestrated internal quality audits, actively contributing to the planning, preparation, and execution. Additionally, supported and coordinated external quality audits involving airlines, local authorities, and Swissport International.4) Management Reporting:Regularly informed general management about the implementation and effectiveness of quality systems, offering transparency into the organization's commitment to quality assurance.5) Training Verification and Coordination:Verified the efficacy of quality-related training measures for employees, ensuring continuous skill enhancement.6) Quality Measurement Planning:Planned and coordinated a variety of quality measurements, including test and inspection activities, and employed statistical techniques to enhance overall quality standards.7) Customer Expectation Monitoring:Permanently reviewed and monitored customer expectations, aligning them with established quality benchmarks and agreed-upon service levels.In this capacity, I played a crucial role in upholding rigorous quality standards, ensuring compliance, and continuously improving operational efficiency. Show less

Burgas, Bulgaria

As the lead overseeing comprehensive ground handling operations, I held responsibility for Ramp, Load Control, Baggage Sortation, Passenger Service, freight handling, and Aircraft Cleaning. In this pivotal role, I achieved the following:1) Safety and Efficiency:Ensured the ground handling operation ran with paramount attention to safety, security, efficiency, and professionalism.2) Service Excellence:Guaranteed the delivery of services to customer airlines aligned with… Show more As the lead overseeing comprehensive ground handling operations, I held responsibility for Ramp, Load Control, Baggage Sortation, Passenger Service, freight handling, and Aircraft Cleaning. In this pivotal role, I achieved the following:1) Safety and Efficiency:Ensured the ground handling operation ran with paramount attention to safety, security, efficiency, and professionalism.2) Service Excellence:Guaranteed the delivery of services to customer airlines aligned with service level agreements and within the agreed budget, maintaining a commitment to operational profitability.3) Financial Oversight:Planned and prepared the station budget, implementing constant control measures to optimize financial resources.4) Emergency Preparedness:Spearheaded the delivery and maintenance of Emergency Response plans, ensuring the readiness of the team to respond effectively to unforeseen circumstances.5) Roster Optimization:Implemented effective rosters that met both operational and legal requirements, optimizing human resources and facilities.6) Contract Oversight:Reviewed and monitored contracts/vendors, ensuring adherence to agreed terms and driving continuous improvement.7) Reporting Excellence:Completed all weekly, monthly, and quarterly reports, providing transparent insights into operational performance.8) Training and Performance Enhancement:Evaluated training and performance records, formulating targeted training programs to enhance employee efficiency and service levels through coaching and progressive discipline.9) Resource Utilization:Prepared work schedules for optimum utilization of human resources and facilities, ensuring seamless operational flow.In this dynamic role, I reported directly to the Area Manager, contributing to the overall success and efficiency of ground handling operations. Show less

Varna, Bulgaria

I have excelled in a diverse range of responsibilities, showcasing a comprehensive skill set:1) Customer Excellence:Demonstrated outstanding customer service skills, ensuring a positive experience for passengers and clients.2) Strategic Partnership Management:Established and managed Service Level Agreements with Ground Handling and external providers, ensuring seamless collaboration and adherence to Bulgaria Air standards.3) Safety and Compliance Assurance:Oversaw… Show more I have excelled in a diverse range of responsibilities, showcasing a comprehensive skill set:1) Customer Excellence:Demonstrated outstanding customer service skills, ensuring a positive experience for passengers and clients.2) Strategic Partnership Management:Established and managed Service Level Agreements with Ground Handling and external providers, ensuring seamless collaboration and adherence to Bulgaria Air standards.3) Safety and Compliance Assurance:Oversaw all airport activities, guaranteeing safe and secure operations in strict compliance with Bulgaria Air standards.4) Flight Operations Supervision:Successfully supervised and controlled a spectrum of flight-handling activities, including reservations, editing, check-in, transfers, boarding, and real-time flight information provision.5) Efficient Flight Planning:Led crew preplanning, implemented effective rosters meeting operational and legal requirements, and meticulously prepared all flight documentation such as METEO, NOTAMS, and Flight Plans.6) Technical Infrastructure Maintenance:Managed hardware and software maintenance of technical inventory, including check-in computers, printers, and the smooth transition from GABRIEL to AMADEUS Global Distribution System.Swift 2 Check System Administrator:Held a key role as the administrator for the "SWIFT 2 CHECK" system at Varna and Burgas airports. Managed system failures, corresponded with the AMADEUS help desk during emergencies, and ensured flawless technical inventory operation.Load control Trainer:Served as a Loadcontrol trainer for Varna and Burgas Airport post-migration to the new DCS ("Swift 2 Check"), showcasing expertise in training and adapting to technological advancements.This multifaceted experience underscores my ability to navigate complex aviation operations, ensuring efficiency, compliance, and customer satisfaction at every step. Show less