▪ Handling inbound contacts by existing and potential customers via phone and chat.Keeping communication with customers through emails where needed.▪ Assisting new and existing customers of global companies GoDaddy and GoogleWorkspace by providing efficient services.▪ Managing and operating Domain, Hosting, Website Security and Email cases.▪ Perform retention procedures and explore new sales opportunities to achieve allsales targets.▪ Provide excellent communication skills during conversation with company clientsfrom different continents.▪ Handle escalated customers with product issues by providing professional supportand solving their website specific cases, email connectivity issues, GoogleWorkspace or Office 365 troubles.▪ Communicate with colleagues using Microsoft Teams, Slack, Zoom, work withMicrosoft OS, including Word and Excel. Working with Google products - Gmail,Google Docs, Sheets, Meet, Calendar, Slides.▪ Meeting the sales, conversion rate and customer satisfaction targets by thecompany.▪ Updating customer account information through the backend software used by thecompany