(Expert Technical Solutions)- Technical review and Design Authority over New Implementations- Consulting on key technical areas to any department- Process development and improvement at team scale- Pillar for managing and delivering the most complex items on all projects (per need, per risk)- Deciding in collaboration with Business Analysts on future enhancements- Automation development, testing and build proposition for configuration- Fact find improvement and enhancing client experience in collaborating with us- Support and mentorship to Cluj and India teamsEmployee Award of the year = Passionate

(Senior Analyst - Configuration Management)Alongside the previous roles' description:- Configure Darwin functionality (occasionally in high pressure circumstances) at a complex level- Program Configuration Lead- Advise and develop improvements to the current methodology of leading projects- Improvement of configuration Best Practice and promotion of it across team members- Consulting Team Managers on technical areas- Mentoring/Line Management- Consult/Assess priority on next Darwin EnhancementsEmployee Award of the year = Can Do

(Specialist - Configuration Management)Alongside the Associate Configuration Specialist description:- Configuration Project Lead- Configure Darwin functionality at a complex level- Reporting to Team Managers on Project status- Work allocation to junior members- Work using the Kanban methodology- Assessing risks to the project- Manage expectations with the stakeholders at a macro level- Propose/build optimal and best practice solutions- Knowledge sharing to other junior membersEmployee Award of the year = Challenging Everything Delivering Excellence

(Associate - Configuration Management)- Configure Darwin functionality and configure simple-medium complexity benefits including configuration testing- Planning, performing and documenting new and existing functionality in accordance to the specifications / requirements and supporting clients and the Project Lead in this activity- Using data gathering, facilitation and diagnostic skills to design and configure inbound and outbound data interfaces and reports, by using logical rules, drop down menus, filters and custom fields within the system’s interface- Perform simple interface manipulation and other simple-medium tasks as defined by the Project Lead; Upload data into Darwin (as supplied by the Client)- Responsible for delivering project tasks given by more senior members of the team and providing estimates on own deliverables- Demonstrate an understanding of the basic concepts of employee benefits and how these are implemented on Darwin end-end benefit administration processes and interfacing on Darwin- Project support to the Consultants and Lead Consultants on configuration work stream- Support at User Acceptance Testing - directly engaging with the client via JIRAEmployee Award of the year = Maximizing Potential

Answer calls and emails from Clients’ Employees (Darwin end users) in relation to their benefit package as well as assisting them with navigating the platform.Deal with medium to high complexity queries that involve additional investigation and escalation to other departments (admin, product support)Employee Award of the year = Brave

Answer calls and emails from Clients’ Employees (Darwin end users) in relation to their benefit package as well as assisting them with navigating the platform.Handling basic tasks.