Look after IT equipment, maintanace of servers, PCs, AV devices, Routers, Switches,Provied support to different customers & companies in different sectors, such as Restaurants, Schools, Media, Architecture and Design.Working with clients to determine the exact nature of the fault.Visiting users or customers on site for problems that cannot be dealt with over the phone.Installing and configuring new equipment and upgrading existing systems.Analysing the reasons for breakdown of systems or peripherals (printers, scanners, modems, internet, networks)Giving basic training to new users or customers in using their PCs.Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.Interact with numerous computer platforms in a multi-layered client server environment.Ensure desktop computers interconnect seamlessly with diverse systems includingassociated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Ensures compliance with IT security, policy and standardsProvides end user support relative to software and hardware break/fixPerforms software installations and upgradesRe-images computers as required, Data recoveryPerforms hardware replacement per parts replacement agreement and processesDegaussing of computer hard drives (end-of-life)Provides support for printers, projectors and other PC peripheralsProvides support for dial-up and VPN (remote computing)Conducts research on new technology as requestedMaintains records of repairs, changes and updates within tracking system meets all expected service level agreementsMobility - Experience with Smart phone configurations (Android, IOS)Meeting with clients to determine requirements;Working with clients to define the scope of a project;Planning timescales and the resources needed;And many more