Vasile Ion Email & Phone Number

Enfield, England, United Kingdom

• Being part of team that provide 1st and 2nd IT support for Bunzl Catering and Hospitality Division• Dealing with 300+ users face to face on one of the main site of Division or remotely using BeyondTrust Remote Support for the other sites• Expose to hybrid environment On-Prem and Azure AD with Exchange sync on both sides, using admin role• Maintaining network devices on the site: telephone system, switches, desktops, AP, scanners, laptops

Enfield, United Kingdom

• Being part of two men team for supporting IT Infrastructure in house, comprising: desktops, laptops, printers, scanners, VMWare virtual Microsoft servers(Active Directory, DHCP, DNS, Exchange, SQL), firewalls, CISCO switches/routers, Samsung Exchange telephony system.• Monitoring, maintaining and if necessary replace Hardware, Software or Operating System to improve performance• Imaging and backup using Acronis in case of necessary system recovery• Taking preventive measure for keeping Network security using ESET NOD32 antivirus business version• Managing users, groups and computers into Microsoft AD environment.

Stevenage, United Kingdom

• Dealing with Mercedes-Benz users from whole entire UK into very busy environment over the phone(over 50 interaction per day) or via email keeping strictly SLA• Liaising with other departments to ensure continued smooth running of the IT department or third parties for issues that are not into our range of support• Logging calls(using CISM), providing updates, resolving quick fixes, escalating more complex issues to 2nd line, especially dedicated applications for finance, retailer and management departments• Solving IT issues remotely (Ultra VNC or Windows Remote Assistance) for Microsoft environment (Windows 7, Windows XP, Server 2003, Server 2008, Microsoft Office) and Cloud environment with Citrix technology implementation.

London

• Dealing with 200+ local user face to face and users remotely logging via UltraVNC or TeamViewer, over the phone and via email in various offices and stores in London, UK and around the world.• Using ServiceDeskPlus to monitor and maintain the assets and requests generated from the user of IT resources in organization. • Assembling from the scratch new machines: choosing suitable hardware components and software regarding company's guidelines.• Installing antivirus software such as McAfee and Malware Bytes; suite programs as Microsoft Office and Adobe Creative; specific software as SAP Bussiness application.• Configuring and troubleshooting corporate email accounts: Outlook and Entourage• Setting up network printers , configuring remote network connectivity using VPN • Managing user accounts, groups in Windows Server 2008 using Active Directory and creating Exchange mailboxes • Assistance in LAN and WAN networking involving cabling, switching, routing and working with DNS, DHCP, and shared resources.• Imaging and backup using Acronis.

Harlow, Essex

• Delivering IT solution to home users and small business including hardware support: assembly, repair and upgrade; and software support: installing, backup, malware and virus removal• Working on my own gave me the ability to have initiative and developed multitasking skills• Responsible for building PCs based on limited budget and time to specific requirements• Knowledge of Active Directory, Microsoft Office and Apple OS

Harlow, Essex

• Assisting multiple civil engineer projects• Managing my time effectively to keep projects synchronized with the schedule• Working as part of the team required good communication skills to complete tasks efficiently• Safety awareness was vital in this role due to the nature of hazardous in the work place

Slobozia, Romania

• Operating and maintaining of ATM (Nortel equipment), UMUX (Ericsson equipment), Nortel Meridian telephone exchange and telecommunications cable network• Working various shift to deliver assistance any time to the customers in line with strict SLA• Involved in up-grading regional telecom and data network demonstrating analytically and problem solving skills

Bucharest, Romania

• Installing, maintaining and troubleshooting of MS DOS, Windows 3.11, 95, 98• PC building, installation of computer hardware, faults finding, replacing components• Working directly with a large client base understanding needs and helping make decisions• Analyzing buying trends and utilizing this for the purpose of determining stock holding

Network Professional Programme, Information Technology

•CompTIA A+ Essentials (passed 7/11/2012) •CompTIA A+ IT Technician (passed 27/11/2012) •MCTS Windows Server 2008 Active Directory (passed.

Microsoft, Information Technology

• MCTS Windows 7, Configuration (passed 10/08/2012) • MCITP Windows 7, Enterprise Desktop Administrator (passed 20/08/2012)

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Core Modules: Signals and Electronic Circuits, Remote Controls, Data Transmissions, Remote Systems