- Providing first line support to various high profile customers- Logging and investigating support calls raised by emails and phone calls- Providing assistance regarding internet, VoIP and PSTN faults- Logging faults with different vendors and providers- Liaising directly with other teams (2nd, 3rd line) inside the organisation to help troubleshoot and resolve incidents and support requests, depending on SLAs

Responsible for welcoming customers to the store, talking to them, helping them and generally making their shopping trip memorable. Also supporting the store in meeting its sales targets by recommending products to customers and making sure the shelves are stocked with the things they want to buy. - Keeping the store clean & presentable for trading. - Ensuring the shop floor is correctly replenished at all times. - Ensuring the correct display, cleanliness and tidiness of merchandise and promotions.- Showing an interest in every customer’s needs. - Resolving customer complaints in a sensitive & polite manner. - Accepting stock deliveries and then processing them. - Recommending additional products to customers. - Creating a safe shop floor environment for shoppers & staff. - Helping with all areas of security and stock management.

Completed the entry-level Amazon Web Services course and passed the AWS Cloud Practitioner exam. Used Amazon's AWS Canvas to cover the basics of Python, Databases and Linux CLI interface.Created, managed and interacted with various types of labs within Amazon's ecosystem. Accessed and interacted with real life based scenarios within Amazon's Virtual Cloud.

-Opening and closing the agency according to the terms established by the firm.-Proper equipment usage / management at the workplace (cash register, local servers).-Fulfilling all the necessary activities for a good / proper display of the local branch.-Relating to the customers and to the firm's suppliers needs-Filing the complete and correct data into the accounting documents (cash books).-Proper usage and management of the gambling machines (slots) according to the firm’s instructions.-Archiving the documents at the end of the month and delivering it to the regional manager.-Respecting the professional secret and keeping it.-Maintaining and using a proper outfit for the workplace (not necessarily a uniform).-Identifying logistic and IT related problems and reporting them.-Respecting the law (the acceptance of bets for client under the age of 18 is prohibited) and the instructions received from the regional manager or from higher management.

-Hotel representation in an appropriate manner, irreproachable conduct and outfit. -Proper and effective usage of the Property Management Program.Good cooperation with other employees.-Responsibility for management (financial, other assets) during the working shift.Fulfilling the tasks given by head of department or the hotel unit director.-Responsibility for safety documents within the department.-Promoting and maintaining the spirit of cooperationand permanent attachment to the hotel.-Participation in department meetings.-Proper use of means of payment and good knowledge of specific methods.-Creating and promoting a positive image of the company.-Compliance with health, safety and fire regulationsaccording to the regulations in force.-Confidentiality regarding all the information (contracts,papers, facts) referring to the company and it's interests.-Further specialization in techniques of dealing with customers.-Training new colleagues.