Vasileios Efstathiou Email & Phone Number

-Issuance of documents and entry of receipts in the ERP.-Managing and tracking shipments.-Organizing and monitoring the timely processing of orders.- Reception of the company's customers for receiving goods and providing information and services.

Athens, Attiki, Greece

-Provide troubleshooting assistance for customer orders, account statuses and relevant problems.-Manage sales tracking tools and report on important information.-Keep record of sales trends.-Liaise with account managers to develop specific sales strategies.-Stay up-to-date with new product and feature launches and ensure sales team is on board.-Review pending orders and specific customers requests to ensure excellent customer service and customer experience.-Negotiate/close deals with consumers and suppliers and handle complaints or objections.

Athens, Attiki, Greece

-Development of the company's sales network and clientele.-Establishing objective goals for the business sales plan and designing ways to achieve them, taking into account the needs of the target market.-Collection of information about customers, market and competition.-Corporate representation in trade fairs and demonstrations.-Maintaining contacts with customers for orders and negotiating terms of sale.-Consulting role in new products / services under production, product development and special promotion proposals.-Cooperation with the other departments of the company, such as Marketing, Production, Personnel Management, Financial Management, etc., in order to determine the general strategic orientations of the company.

Athens, Attiki, Greece

-Responsible for the communication with both end users and partners making sure that they receive the best customer experience.-Coordinate with senior staff and escalate customer’s problems and issues as per requirement.-Manage customer’s needs and inquiries through calls, chats, emails & social media.-Provide customer care services to all callers and assist in fulfilling all requirements.-Contribute to team effort by accomplishing related results as needed.-Follow communication procedures, guidelines and policies-Build sustainable relationships and trust with customer accounts through open and interactive communication

Athens, Greece

-Responds to End-User requests through multiple communication channels (e-mail, phone & chat support).-Strive towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.-Log calls/cases from customers into the customer relationship database.-Track and follow cases to ensure that they have been closed in an efficient and timely manner.-Provide and maintains strong, professional relationship with all customers and shows empathy at all times.-Work effectively as part of a team, developing effective and supportive relationships with colleagues and management.-Provide feedback to his/her superior on new/emerging issues that have been identified and works to proactively highlight areas that need to be improved.

Athens, Attiki, Greece

-Digital Printing.-Designing.-Finishing.-Installation.-Special Constructions.

Greece

-Responsible of finding new and prospective clients/investors.-Contact with targeted clients/investors.-Advise clients about investing trends.-Receive to customer needs and manage difficult situations.-Introduce customers to the investment e-platform.

Greece

Helpdesk Daily Operations (handling of interactions, request fulfillments)Participated with the Service Desk team to various requests/implementations and troubleshooting related to IT desktop equipment to all internal/external users in AIA. Provide 1st level of support to user applications, Hardware, Printing, Network troubleshooting and mobile support.Tetra (Terrestrial Trunk Radio) administration assistanceParticipated and assisted to the daily Tetra administration regarding Tetra acceptance and delivery of devices from users, handover of faulty to OTE, registration, forms creation and various Tetra administration tasks.Data Center (update & recording)Successfully completed as instructed a recording of several datacenter infrastructure.

Greece

Mainly involved in PC sales and various technological devices, as well as technical support issues related to identifying and solving potential software and hardware malfunctions.Setting up computer based solutions and providing assistance, under the customer’s needs.Technical support / designer / analyst working in the fields of IP telephony, troubleshooting security or switching and routing.

Greece

Customer service on technical issues related to smartphones & tablets.Sales of smartphones & tablets.Provision of services to Cosmote's mobile telephony programs and contracts.