Feb 2023 - Present
AeroLeads people directory · profile
Vasilis Kontas Email & Phone Number
Global Team Lead of Customer Support
at
Kpler
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Global Team Lead of Customer Support
Location
Keratsínion, Attiki, Greece
Company size
Who is Vasilis Kontas? Overview
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Quick answer
Vasilis Kontas is listed as Global Team Lead of Customer Support at Kpler, a company with 106 employees, based in Keratsínion, Attiki, Greece. AeroLeads shows a matched LinkedIn profile for Vasilis Kontas.
Vasilis Kontas previously worked as Customer Support Team Leader at Marinetraffic and Senior Operations Supervisor at Teleperformance. Vasilis Kontas holds Entry Level Cerfification In Advanced Network Engineering By Cisco, System, Networking, And Lan/Wan Management/Manager from Hellenic American University.
Company email context
Email format at Kpler
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Kpler
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Profile bio
About Vasilis Kontas
Global Team Leader of Customer Support @kpler. A decade of experience in designing customer support solutions on Inbound, Outbound, Social Media and Sales operations.
Listed skills include Vpn, Networking, Computer Hardware, Cisco Technologies, and 35 others.
Current workplace
Vasilis Kontas's current company
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Kpler
7 roles
Vasilis Kontas work experience
A career timeline built from the work history available for this profile.
Customer Support Team Leader
CurrentAs customer support team leader my role is to create a high performing support team with solid product knowledge, soft skills, and customer oriented mindset. Identify and focus on new business opportunities, working closely with Sales and Success teams, applying Voice of the Customer feedback and working with Product team to deliver unparallel features.
Nov 2022 - Present
Senior Operations Supervisor
Improved processes and created new ones in order to overcome obstacles and tackle with issues either early and/or proactively. Reduced wastes, increased performance and implemented solutions in all aspects of a contact center. Weekly, monthly business reviews and productivity reports showcasing the results.
Jul 2020 - Nov 2022
Operations Supervisor
Infinity ccsZendeskSnapengageAWSSalesforceMonolithSprinklrTeam ManagementOnboarding and Sales campaigns flows, content and trainingComplaint management, soft skills trainingQuality Assurance forms, coaching, goal setting.Back office reportsBusiness analyticsTCD, Dashboards, reportingRotation ScheduleRound table coaching, 1 on 1 coaching Root cause analysis.
Apr 2019 - Jul 2020
Customer Support Operations
Employee of the month.Continued improvement in KPI'sQuick learnerTechnical Customer Service Staff for UK and IECRM toolsSalesforceOracleHandle various On-Hold situations and implement solutionsHandle escalations and provide timely and accurate feedback.Consumer Relations, Consumer Care.Supervisor duties as assigned
Jan 2017 - Apr 2019
Network Engineer, System Administrator
Pharmaxis Sa
Configuration of various OSConfiguration of File Server, Domain Controller and Active DirectoryComputer HW/SW/ Access layers switches/RoutersTS Network connectionsDesign, configure security policy and procedures Creating and updating technical service manualsSite to Site VPNWebsite managementEmail Accounts managementStructured cabling - patching
Nov 2008 - Oct 2014
Network Assistant/Support/Customer Care
Inspot
Rack deploymentStructured cabling - patchingTroubleshooting computer hardware and access layer switchesTroubleshooting computer softwareClient supportTraining clients 'How to' properly use internet technologies and applications
Jan 2004 - Aug 2008
Team & coworkers
Colleagues at Kpler
Other employees you can reach at kpler.com. View company contacts for 106 employees →
KB
Konstantina Bereta
Colleague at Kpler
Greece, Greece
View →
HV
Harris Valsamos
Colleague at Kpler
Athens Metropolitan Area, Greece
View →
MC
Maria Choupa
Colleague at Kpler
Cholargos, Attiki, Greece, Greece
View →
SM
Stephan Meyer
Colleague at Kpler
Germany, Germany
View →
NJ
Nils Jenson
Colleague at Kpler
Denver, Colorado, United States, United States
View →
AS
Amirah Su'Alman
Colleague at Kpler
London, England, United Kingdom, United Kingdom
View →
RK
Rafael Klajman
Colleague at Kpler
Paris, Île-de-France, France, France
View →
AS
Alexandros Sarikas
Colleague at Kpler
Greece, Greece
View →
E(
Evaggelia (Valia) Makrinitsa
Colleague at Kpler
Greece, Greece
View →
SS
Shobana Sivathevan
Colleague at Kpler
London Area, United Kingdom, United Kingdom
View →
Konstantina Bereta
Colleague at Kpler
Greece, Greece
View →
HV
Harris Valsamos
Colleague at Kpler
Athens Metropolitan Area, Greece
View →
MC
Maria Choupa
Colleague at Kpler
Cholargos, Attiki, Greece, Greece
View →
SM
Stephan Meyer
Colleague at Kpler
Germany, Germany
View →
NJ
Nils Jenson
Colleague at Kpler
Denver, Colorado, United States, United States
View →
AS
Amirah Su'Alman
Colleague at Kpler
London, England, United Kingdom, United Kingdom
View →
RK
Rafael Klajman
Colleague at Kpler
Paris, Île-de-France, France, France
View →
AS
Alexandros Sarikas
Colleague at Kpler
Greece, Greece
View →
E(
Evaggelia (Valia) Makrinitsa
Colleague at Kpler
Greece, Greece
View →
SS
Shobana Sivathevan
Colleague at Kpler
London Area, United Kingdom, United Kingdom
View →
3 education records
Vasilis Kontas education
Entry Level Cerfification In Advanced Network Engineering By Cisco, System, Networking, And Lan/Wan Management/Manager
Informatics Technician, Information Technology
Public Institute Of Technical Computer Applications
Education record
Public Highschool
FAQ
Frequently asked questions about Vasilis Kontas
Quick answers generated from the profile data available on this page.
What company does Vasilis Kontas work for?
Vasilis Kontas works for Kpler.
What is Vasilis Kontas's role at Kpler?
Vasilis Kontas is listed as Global Team Lead of Customer Support at Kpler.
Where is Vasilis Kontas based?
Vasilis Kontas is based in Keratsínion, Attiki, Greece while working with Kpler.
What companies has Vasilis Kontas worked for?
Vasilis Kontas has worked for Kpler, Marinetraffic, Teleperformance, Teleperformance Greece, and Pharmaxis Sa.
Who are Vasilis Kontas's colleagues at Kpler?
Vasilis Kontas's colleagues at Kpler include Konstantina Bereta, Harris Valsamos, Maria Choupa, Stephan Meyer, and Nils Jenson.
How can I contact Vasilis Kontas?
You can use AeroLeads to view verified contact signals for Vasilis Kontas at Kpler, including work email, phone, and LinkedIn data when available.
What schools did Vasilis Kontas attend?
Vasilis Kontas holds Entry Level Cerfification In Advanced Network Engineering By Cisco, System, Networking, And Lan/Wan Management/Manager from Hellenic American University.
What skills is Vasilis Kontas known for?
Vasilis Kontas is listed with skills including Vpn, Networking, Computer Hardware, Cisco Technologies, Network Engineering, Network Design, Pix, and Network Security.
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