• Design and oversee implementation of Salesforce solutions to meet business requirements- including Service Cloud, Genesys PureCloud• Evaluate solution gaps, risks and adopt standard where possible.• Enforcing best practise and establish governance structures for maintaining a healthy and sustainable Salesforce environment.• Evaluate and design technical solutions in alignment with the enterprise architecture and project goals.• Lead realization and implementation of the… Show more • Design and oversee implementation of Salesforce solutions to meet business requirements- including Service Cloud, Genesys PureCloud• Evaluate solution gaps, risks and adopt standard where possible.• Enforcing best practise and establish governance structures for maintaining a healthy and sustainable Salesforce environment.• Evaluate and design technical solutions in alignment with the enterprise architecture and project goals.• Lead realization and implementation of the solution, and constant involvement in project deliverables.• Prioritize user stories and reviews, based on involving requirements, sprint planning and regular reviews, following Agile methodology and ensuring flexibility in delivering Salesforce solutions.• Support to varying areas of the project team members during implementation.• Create solution design documents and verify any other project business or technical documentation.• Participate and lead in business and technical meetings.• Build solution architectural documentation in alignment to agreed standards. Show less

Experience as Functional lead and Architect- specialize in designing and implementing new solutions, technical enhancements and automation in SAP systems ( Pricing and Billing, Order Taking, Sales and Distribution, Material Master data modules etc.). Integrating SAP SD with Salesforce and other systems:• Execute customizing, configuration and development.• Responsible for data integrity and governance.• Work across functions, platforms and integration between systems.• Execute… Show more Experience as Functional lead and Architect- specialize in designing and implementing new solutions, technical enhancements and automation in SAP systems ( Pricing and Billing, Order Taking, Sales and Distribution, Material Master data modules etc.). Integrating SAP SD with Salesforce and other systems:• Execute customizing, configuration and development.• Responsible for data integrity and governance.• Work across functions, platforms and integration between systems.• Execute internal tests of the newly developed/customized solution.• Create/update all relevant documentations as per Waterfall methodology – Business Requirements, Functional Design, Solution design, Test Scenario Document, User Manual, etc.• Support Integration and user acceptance tests with troubleshooting and defect resolution. • Complete Knowledge transfer and handover of new solutions, including documentation to the respective support teams.• Participate in post go-live support and transition to full support.Experience as Project Manager- work as Project Manager with and without an integration partner in several projects in SAP Sales and Distribution area and Salesforce with following responsibilities: • CCEP Quality framework, utilizing SAP Solution Manager.• Track project status and consider all dependencies and milestones during the project lifecycle (Initiation, Planning, Design, Execution and Closure).• Define and mitigate project risks, assumptions and issues.• Monitor and control project budget.• Update and coordinate project plans and all relevant documents – Project Charter, Status reports, Acceptance protocols, etc. Show less

Responsible for SAP Material MD design and implementation:• Extensive expertise in master data governance and implementation in SAP ECC, APO, HR and EWM systems.• Active participation in defining, negotiate and discussing new requirements, solution optimization, new developments with all related parties in SAP SD,EWM, Logistic and execution area etc.• Suggest enhancements to optimize the process wherever possible. • Customize SAP functionality to satisfy business requirements… Show more Responsible for SAP Material MD design and implementation:• Extensive expertise in master data governance and implementation in SAP ECC, APO, HR and EWM systems.• Active participation in defining, negotiate and discussing new requirements, solution optimization, new developments with all related parties in SAP SD,EWM, Logistic and execution area etc.• Suggest enhancements to optimize the process wherever possible. • Customize SAP functionality to satisfy business requirements and process design• Winshuttle expert Show less

Develops software solutions for the automation of financial and accounting procedures, management of business procedures (ERP), integral management of gas and petrol stations and management of in-house assignments and projects.

• Accountable for the resolution or escalation of all incident requests and operational service requests in the FI, Controlling and mostly pricing area of support.• Delivered 2nd level support in Pricing, Controlling and FI area • Organizes the communication of all repetitive issues and repetitive issues and opportunities for improvement of the SAP systems and interfaces Work closely with company customers, staff, IT, and other stakeholders to identify user requirements, assess… Show more • Accountable for the resolution or escalation of all incident requests and operational service requests in the FI, Controlling and mostly pricing area of support.• Delivered 2nd level support in Pricing, Controlling and FI area • Organizes the communication of all repetitive issues and repetitive issues and opportunities for improvement of the SAP systems and interfaces Work closely with company customers, staff, IT, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options according to the customer’s activities.• Provide application support for SAP and other business applications to minimize the impact from issues on the business processes • Accountable for the preparation and maintenance of documentation in the Pricing and FI area of support .Knowledge transfer and creation documentation for Work Procedures. Show less

• Maintaining Master Data in SAP system in MM, HR, QM, PP and APO areas; • Incident and Change management (in the Master Data area) for 28 countries consisting CC HBC • Revise and update templates and procedures in Forecast-to-Deploy area. Extensive work with LSMW and queries development and governance of procedures and processes related to Master Data (BPDs, FDDs).