Vasilena Nikolova Email and Phone Number

- Recognised a high-demand market gap, crafted targeted deals, leading to a successful business launch- Developed and currently managing social media accounts to enhance online presence- Managing clients' membership plans, tracking expiration dates, and continuously carrying out market research, to drive and maintain a consumer base of 30 monthly memberships- Enhanced operational efficiency by getting acquainted with work management software, including Asana/Monday/Trello, to simplify and optimize workflows- Sought customer feedback, meticulously enhanced space with targeted amenities, resulting in an 80% surge in new memberships, exceeding the number of already regular ones-Improved client experience by digitizing sign-up and booking processes through Jotform implementation- Adapted to a new marketing campaign through collaboration with Instagram pages targeting my audience, fostering mutual benefit, and raising awareness in the desired demographic- Negotiated a collaboration with a local influencer, significantly increasing demand for the space without financial compensation; instead, offered a complimentary membership- Applied effective problem-solving to overcome the challenge of zero-budget marketing, engaging potential clients on the street and strategically placing posters in frequented areas- Offset initial expansion costs by hosting a variety of events, which increased demand for the larger conference room- Introduced a 15 %discount for prepaying three months, resulting in an influx of new members and old ones upgrading their plan- Formed a lasting collaboration with a local dog trainer, jointly organized workshops that continue to benefit both parties in terms of mutual awareness and capital generation- Successfully upholding a 5-star rating on Google since the opening of the coworking space

- Established and maintained personalised client accounts, both B2B and B2C, ensured seamless onboarding process - Enabled the inclusion of diverse brands into our catalog, expanding the product offerings for enhanced client satisfaction- Entrusted with the direct oversight of 3 high-activity markets for Wogi, namely Thailand, Malaysia, and Singapore. Successfully managed key B2B relationships with prominent clients such as Touch’n’go, FamilyMart, Lazada, Grab, Central Group, and Lotus.- Worked with Application Programming Interfaces (APIs) to enable smooth data exchange and integration across various software systems.- Delivered exceptional assistance and promptly resolved issues for Wogi partners globally through the online ticketing system "Jira"- Collaborated within a compact team to contribute to the development and address potential user issues for Wogi's latest product designed for end consumers- Conduct weekly online meetings with all Asia teams to ensure comprehensive communication and alignment across operations- Efficiently tracked incoming orders and initiated timely communication with suppliers to fulfil requests promptly, optimising satisfaction for B2B clients and final consumers- Processed daily product orders and executed fulfillment operations.- Executed internal processes to activate codes for brands, ensuring seamless utilization of vouchers by end customers

- Exercised exceptional time management skills in overseeing communication with the accounting team, ensuring timely processing of invoices, bank transfers, and employee pay and insurance- Received recognition for identifying an error in invoices from one of our partners, resulting in the company avoiding overpayment, and was awarded 50% of the saved amount- Tracked communication with industry partners, monitored orders for materials, and ensured timely payment and delivery based on the construction team's needs- Personally handled all incoming emails from potential clients interested in investing or buying a property- Secured a salary increase of 20% within three months of joining the company, attributed to successfully attracting new clients and cultivating exceptional relationships with them- Implemented an effective filing system that simplified administrative tasks, freeing up time from lengthy admin work and enabling a focus on other crucial responsibilities- Achieved a company first by selling 3 apartments in a new build within 10 days, despite a limited budget for running advertisements- Established and managed the company's website, serving as a catalog for clients