Vasilena Vasileva Email and Phone Number
A multilingual (English, Spanish, Greek and Bulgarian-speaking) Customer Service Sr.Team Leader with close to eight years' of experience working in the Technology & Telecoms sector - currently responsible for two Customer Service accounts with Concentrix. In the past, I have worked in various industries, including international and alternative Tourism, Logistics and Supply Chain, and European Fund Management Consulting. All of my roles have had strong customer services and 3rd party liaison and management aspects.In my spare time, I'm a yoga instructor and in the past I was a professional photographer - nowadays it's still a dear hobby of mine. I'm also a hang glider and hang glider powertrike pilot (occasionally competing in international competitions and even more occasionally winning the odd medal or two), although having a kid has been keeping me more and more grounded recently. When the wind is sufficiently collaborative, I thoroughly enjoy combining two of these hobbies into aerial photography and cinematography. If you share the above professional or personal interests and drive, feel free to connect or email me on vassi.vassileva@gmail.com .
Concentrix
View- Website:
- concentrix.com
- Employees:
- 63116
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Customer Service Team Lead, Cisco AccountConcentrix May 2018 - PresentSofia, Bulgaria• Heading off a multilingual team ranging between 20 and 35 agents.• Allocating workload, planning and preparation of the monthly schedule of the agents.• Creating reports against KPIs and targets and analysis of the results, presenting the results on regular client calls• Designing and implementing strategies for development and improvement• Quality auditing of the work of the agents• Monthly one to one sessions for performance and development coaching. -
Customer Service Representative & Order Modifications Stand-In Team LeaderConcentrix Sep 2016 - PresentSofia, Bulgaria• Customer service representative in Order Modifications team with Spanish and English.• Part of the Escalations team since May 2017. • Stand-in Team Leader for the Order Modifications team since June 2017. -
Professional Photographer & Video EditorFlyarch Studio Jun 2010 - Sep 2016Sofia, Bulgaria• Shooting, editing and postproduction of professional music videos and TV commercials.• Special occasions photography for: Corporate events, wedding, engagement, newborn & baby, and other family occasions. • Creation of video presentations for websites and television. • HD aerial cinematography and photography.
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Project ManagerGeokom - M Nov 2013 - Aug 2016Sofia, Bulgaria• EU funds infrastructural project development. • Coordination and communication with consulting agencies and governmental organizations.
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Assistant To General ManagerBulgarian Association For Alternative Tourism (Baat) May 2010 - Sep 2013Sofia, Bulgaria• Green lodge certificate Project development. • Design and upgrade of the association website. • Development of a new online database for the members of BAAT in close collaboration with the IT developers. • Taking part in the certification process and quality control afterwards. • Part of the team for project development (EU funds and trans border projects)• Communication with BAAT members.
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Tourism ManagerFines Travel L Apr 2009 - Oct 2009Sofia, Bulgaria• Handling reservations, correspondence with clients and providers, • Updating the company website. • Contacting new clients and partners, price negotiations, basic accounting and payments from clients and bank transfers to providers.
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Technical AssistantNord Shipping Ltd Sep 2007 - Mar 2008Sofia, Bulgaria• Correspondence with clients and providers, company website update. • Contacting new clients and partners, basic accounting and payments from clients.
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International Shipping Assistant With Spanish And PortugueseDsv - Global Transport And Logistics Dec 2006 - Apr 2007Sofia, Bulgaria• Organization and coordination of cargo shipping, communication with clients and partners, invoices and basic accounting, documentation and organization of the workflow. -
ReceptionistHostel Mostel Sep 2005 - Dec 2006Sofia, Bulgaria• Check in and checkout, providing all information about the sights and the archaeological and cultural heritage of Sofia and Bulgaria.
Vasilena Vasileva Education Details
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Alternative Tourism” -
International Tourism -
Foreign Languages High School "Sv. Sv. Kiril & Metodii"Spanish And Portuguese
Frequently Asked Questions about Vasilena Vasileva
What company does Vasilena Vasileva work for?
Vasilena Vasileva works for Concentrix
What is Vasilena Vasileva's role at the current company?
Vasilena Vasileva's current role is Sr. Customer Service Team Lead at Concentrix.
What schools did Vasilena Vasileva attend?
Vasilena Vasileva attended New Bulgarian University, University Of National And World Economy, Foreign Languages High School "sv. Sv. Kiril & Metodii".
Who are Vasilena Vasileva's colleagues?
Vasilena Vasileva's colleagues are Erwin Rosales Cap, Taranie Rajendran, Steve Curry, Kapish Bhatia, Ritesh Marwah, Csm, Cspo, Itil, Prince2, Danish Sayyed, Yashvi Thakkar.
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Vasilena Vasileva
Sr. Marketing Expert At Mentormate | Community Catalyst At Women In Marketing Bg | Ex-Director At Women Who Code In SofiaSofia -
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