Vasilena Vasileva

Vasilena Vasileva Email and Phone Number

Sr. Customer Service Team Lead at Concentrix @ Concentrix
fremont, california, united states
Vasilena Vasileva's Location
Sofia, Sofia City, Bulgaria, Bulgaria
About Vasilena Vasileva

A multilingual (English, Spanish, Greek and Bulgarian-speaking) Customer Service Sr.Team Leader with close to eight years' of experience working in the Technology & Telecoms sector - currently responsible for two Customer Service accounts with Concentrix. In the past, I have worked in various industries, including international and alternative Tourism, Logistics and Supply Chain, and European Fund Management Consulting. All of my roles have had strong customer services and 3rd party liaison and management aspects.In my spare time, I'm a yoga instructor and in the past I was a professional photographer - nowadays it's still a dear hobby of mine. I'm also a hang glider and hang glider powertrike pilot (occasionally competing in international competitions and even more occasionally winning the odd medal or two), although having a kid has been keeping me more and more grounded recently. When the wind is sufficiently collaborative, I thoroughly enjoy combining two of these hobbies into aerial photography and cinematography. If you share the above professional or personal interests and drive, feel free to connect or email me on vassi.vassileva@gmail.com .

Vasilena Vasileva's Current Company Details
Concentrix

Concentrix

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Sr. Customer Service Team Lead at Concentrix
fremont, california, united states
Website:
concentrix.com
Employees:
63116
Vasilena Vasileva Work Experience Details
  • Concentrix
    Customer Service Team Lead, Cisco Account
    Concentrix May 2018 - Present
    Sofia, Bulgaria
    • Heading off a multilingual team ranging between 20 and 35 agents.• Allocating workload, planning and preparation of the monthly schedule of the agents.• Creating reports against KPIs and targets and analysis of the results, presenting the results on regular client calls• Designing and implementing strategies for development and improvement• Quality auditing of the work of the agents• Monthly one to one sessions for performance and development coaching.
  • Concentrix
    Customer Service Representative & Order Modifications Stand-In Team Leader
    Concentrix Sep 2016 - Present
    Sofia, Bulgaria
    • Customer service representative in Order Modifications team with Spanish and English.• Part of the Escalations team since May 2017. • Stand-in Team Leader for the Order Modifications team since June 2017.
  • Flyarch Studio
    Professional Photographer & Video Editor
    Flyarch Studio Jun 2010 - Sep 2016
    Sofia, Bulgaria
    • Shooting, editing and postproduction of professional music videos and TV commercials.• Special occasions photography for: Corporate events, wedding, engagement, newborn & baby, and other family occasions. • Creation of video presentations for websites and television. • HD aerial cinematography and photography.
  • Geokom - M
    Project Manager
    Geokom - M Nov 2013 - Aug 2016
    Sofia, Bulgaria
    • EU funds infrastructural project development. • Coordination and communication with consulting agencies and governmental organizations.
  • Bulgarian Association For Alternative Tourism (Baat)
    Assistant To General Manager
    Bulgarian Association For Alternative Tourism (Baat) May 2010 - Sep 2013
    Sofia, Bulgaria
    • Green lodge certificate Project development. • Design and upgrade of the association website. • Development of a new online database for the members of BAAT in close collaboration with the IT developers. • Taking part in the certification process and quality control afterwards. • Part of the team for project development (EU funds and trans border projects)• Communication with BAAT members.
  • Fines Travel L
    Tourism Manager
    Fines Travel L Apr 2009 - Oct 2009
    Sofia, Bulgaria
    • Handling reservations, correspondence with clients and providers, • Updating the company website. • Contacting new clients and partners, price negotiations, basic accounting and payments from clients and bank transfers to providers.
  • Nord Shipping Ltd
    Technical Assistant
    Nord Shipping Ltd Sep 2007 - Mar 2008
    Sofia, Bulgaria
    • Correspondence with clients and providers, company website update. • Contacting new clients and partners, basic accounting and payments from clients.
  • Dsv - Global Transport And Logistics
    International Shipping Assistant With Spanish And Portuguese
    Dsv - Global Transport And Logistics Dec 2006 - Apr 2007
    Sofia, Bulgaria
    • Organization and coordination of cargo shipping, communication with clients and partners, invoices and basic accounting, documentation and organization of the workflow.
  • Hostel Mostel
    Receptionist
    Hostel Mostel Sep 2005 - Dec 2006
    Sofia, Bulgaria
    • Check in and checkout, providing all information about the sights and the archaeological and cultural heritage of Sofia and Bulgaria.

Vasilena Vasileva Education Details

Frequently Asked Questions about Vasilena Vasileva

What company does Vasilena Vasileva work for?

Vasilena Vasileva works for Concentrix

What is Vasilena Vasileva's role at the current company?

Vasilena Vasileva's current role is Sr. Customer Service Team Lead at Concentrix.

What schools did Vasilena Vasileva attend?

Vasilena Vasileva attended New Bulgarian University, University Of National And World Economy, Foreign Languages High School "sv. Sv. Kiril & Metodii".

Who are Vasilena Vasileva's colleagues?

Vasilena Vasileva's colleagues are Erwin Rosales Cap, Taranie Rajendran, Steve Curry, Kapish Bhatia, Ritesh Marwah, Csm, Cspo, Itil, Prince2, Danish Sayyed, Yashvi Thakkar.

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