• Create and implement strategies for acquiring new customers• Oversee the management of existing customer accounts• Finalize contracts and handle renewals• Provide on-site system training and ongoing customer support• Conduct market analysis and monitor industry trends

• Identify and add new revenue opportunities, acquisition of new customers with focus on German DIDs• Customer care for customers of 42com's national telephony network

• Collaborate closely with the CEO to shape and execute operational strategies for the company’s national and international voice services• Co-develop business strategies and plans in partnership with the CEO• Assess internal operations and identify opportunities for process improvement related to Sewan Deutschland’s voice platform• Foster and strengthen relationships with key customers, clients, partners, and stakeholders• Lead and manage teams across development and technical operations• Oversee daily company operations to ensure optimal employee productivity• Continuously evaluate internal processes to drive operational efficiencySewan Deutschland, formerly 42one, is a telecom service enabler and part of the Sewan Group - an integrated voice and IP telecom operator in France, Spain, Belgium, and Germany. Sewan offers a broad range of ICT services to SMEs through white-labeled solutions provided via ICT and Telco partners in four countries. The product portfolio includes xDSL/Fibre Access, VPN & MPLS, Cloud & DC Services, MS 365, and Voice over IP services (AllIP & CloudPBX), all with a focus on quality, security, easy deployment, and efficient management.

• Develop and execute the company’s wholesale voice strategy• Identify and pursue additional opportunities for cross-selling and up-selling in collaboration with various departments• Manage relationships and negotiate agreements with key external partners• Oversee operational decision-making and ensure smooth execution of activities• Lead and manage a sales and support team spread across Germany, Romania, Armenia, and Ukraine• Set team objectives and provide guidance to ensure sales targets are achieved throughout the yearAs a leading developer and provider of integrated cutting-edge mobile marketing services and advanced telecommunication solutions, Yuboto’s portfolio consists of a wide range of mobile marketing channels and mobile services such as SMS, mms+, mobile ticketing, couponing, loyalty, cards and innovative telecommunication solutions such as Click2Call®, VoIP and Autodialer.Yuboto is a licensed provider by the National Telecommunications and Post Commission (EETT), member of the Greek Institute of Customer Service (HICS), Mobile Ecosystem Forum (MEF), Greek Association of electronic business (Greca) and certified with the international standard ISO 9001: 2015.

• Oversee decision-making for operational activities• Define and execute strategic goals and projects• Manage relationships and negotiate agreements with key external partners• Lead long-term business planning efforts• Continuously assess the efficiency of business procedures in alignment with organizational objectives, implementing necessary improvements• Enhance business processes through in-depth analysis and close collaboration with all departments• Responsible for decisions regarding operational activities

• Develop the company's wholesale voice strategy• Ensure increases of sales volumes and margins by implementing the defined strategies • Develop additional sales opportunities (cross-selling / up-selling)• Manage a team of 15 sales and support people, based in Germany, Romania, Croatia, Italy, India, Pakistan • Define team objectives, support team members so that sales targets are met throughout the year• Directly responsible for managing yearly revenues up to 35.000.000 EUR • Achievements: margins increase by over 25%, sales volumes increase by over 50%

• Responsible for identifying and adding new revenue opportunities, acquisition of new customers and providers in the field of voice wholesale• Implementation of an outsourcing project, with main focus on increasing and optimizing sales and purchase activities, reducing reaction times for support activities towards customers• Coordination of a team consisting of sales and support people for the voice wholesale business in two countries, Germany and Romania• Constant review and optimization of sales volumes and margins for key international customers• Customer care for key international voice wholesale customers and providers• Achievements: margins increase by over 20%, sales volume increase by over 25%, team growth by 100%

• Customer care for international wholesale customers and providers/carriers• Acquisition of new customers and providers/carriers in the field of wholesales• Coordination and monitoring of internal processes for new customers and providers• Implementation of regular "rate calls" with suppliers and customers• Operational coordination with the sales department regarding requirements and processes of customer- and contract management• Generation of additional revenue opportunities• Review and optimization of sales volume and margin targets for individual wholesale customers• Cooperation with the controlling department and customer care to monitor the limit and payment agreements• Achievements: margins increase by over 60%, sales volume increase by over 50%

• Contacting senior level decision makers from major international companies worldwide, selling them the opportunity of entertaining their most valued customers and executives at sports events such as Formula 1 Grand Prix, UEFA Champions League, UEFA Europa League, UEFA Euro 2012, Summer Olympic Games 2012.

• Identifying potential new agents, sign them up as partners of the company, provide complete set-up and training process• Developing strong relationships with agents to ensure long term loyalty to the company• Provide the agents with standard POS material, system and compliance training• Complete and submit weekly reports to direct manager in the areas of business development, competition intelligence, transactions volume by agent and expansion efforts

• Responsible for answering questions for Apple customers and partners from the DACH region (Germany, Austria, Switzerland) via telephone, addressing both hardware and software related issues• Identify ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles and recommending changes• Informing customers of additional warranty options and selling these to them via telephoneAfter 6 months, due to the constant good results, I was promoted to the 2nd level support team, where additional duties included:• Assisting 1st level support team members to solve customer's issues, while offering them constant feedback and guidance • Communication with the engineering department, in order to solve more complex issues

• For almost 10 years, I have been active as a journalist - mainly in the filed of sports journalism. I started working as a field reporter and throughout the years I have occupied multiple positions at the following publications:Adevarul Holding (editor, 2009-2010); Ziua de Cluj (deputy editor in chief, 2007-2009); Romania Libera Transilvania-Banat (head of Sports section, 2007); Ziarul Clujeanului/Clujeanul (reporter, 2006-2007); Ziua de Cluj (editor, 2005-2006); Sport80/Sport Cluj (reporter, editor, deputy editor in chief, 2003-2005); Monitorul de Cluj (reporter, 2002-2004); Transilvania Jurnal (reporter, editor, 2001-2002); Jurnalul de Cluj (reporter, 2000-2001); Monitorul de Cluj (reporter; 2000)