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Vasil Georgiev is listed as Former Help Desk Analyst at HCLTech based in Sofia, Sofia City, Bulgaria. AeroLeads shows a matched LinkedIn profile for Vasil Georgiev.
Vasil Georgiev previously worked as Help Desk Analyst at Hcltech and Customer Experience Associate at Crypto.Com.
Professional, outgoing person, highly motivated to work in an environment with people of all ages and different nationalities. Speaking, writing and understanding fluently in English. Gets very well amongst other people. Responsible & active, able to solve different kind of problems, more interested in difficult to solve challenges in the line of work efficiently. Highly understanding and always listening. Striving to improve and help every single day. Dependable on every occasion whatever the obstacle is. Looking forward to test new abilities gained from future experience with people in a professional environment
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Sofia, Bulgaria
Perform level 1 resolutions in support of B2B customers;Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;Maintaining technical proficiency in all hardware and software, utilized by the clients;Uninstall, reinstall software applications;Verify.
Bulgaria
Handling requests from customers, as well as internal departments & other stakeholders. Handling customer's initial verification by considering, requesting and processing verification documents. Cooperating with internal counterparts to ensure timely resolution of customers’ requests and problems. Providing high-quality service to achieve and uplift.
Providing help to our players with any issues they might have via tickets. Providing the best player experience by showing case by case player oriented attitude. Identifying trending issues and bugs submitted by players and communicate them to the appropriate teams. Collaborating with a passionate team of gamers in order to give our support experience a.
Providing quality, timely and accurate customer service through all necessary channels. Correctly enters the information from the serviced requests electronically, following strictly established procedures, standards for quality and efficiency of service. Introduces the product and/or service according to its requirements. Providing feedback to customers.
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Vasil Georgiev is listed as Former Help Desk Analyst at HCLTech.
Vasil Georgiev is based in Sofia, Sofia City, Bulgaria.
Vasil Georgiev has worked for Hcltech, Crypto.Com, Telus International, and Sixty K Ltd (60K).
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