Vasili Eliopoulos Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

South Deerfield, Massachusetts, United States

• Developed and implemented a COVID-19 response in accordance with government health guidelines leading to zero operational downtime and sustained year over year sales growth• Assessed the risk posed by the growing 2020 viral outbreak to business operations and executed the acquisition of antimicrobial cleaners and employee personal protective equipment prior to supply chain disruptions• Instituted an online presence and managed social media accounts, including Facebook and Instagram, for marketing purposes and improving customer relations • Supervised staff training and monitored employee performance to ensure a high degree of customer satisfaction

• Analyzed sales data to forecast future demand for the purpose of maintaining adequate inventory• Resolved any customers issues in a timely manner resulting in high ratings on both Google and Facebook• Spearheaded cost-saving measures including improving portion control and reducing food waste by standardizing the order taking process to prevent mistakes• Delegated employee tasks based on employee’s strengths and weaknesses and maintained a shift schedule to ensure shifts were fully covered

• Liaised with customers by answering calls, receiving orders, accepting payments, and answering customer questions• Cultivated a work environment based on food safety and employee accountability with minimal health code infractions • Balanced cash registers at the end of the day to account for any discrepancies between point-of-sale transaction data and actual cash on hand