Lina / Vasilina Ovsiannikova Email & Phone Number

Budapest, Hungary

● Managing major global project implementations of Image recognition solutions for multiple clients in the Pharmaceutical sector;● Exploring customer’s needs and resolving concerns to proactively propose solutions;● Driving every aspect of the projects and ensuring client satisfaction;● Reaching high-quality deliveries by leveraging internal resources;● Cooperation closely with R&D and Sales to ensure the deployment of Trax solutions.Projects (EMEA markets): Sanofi… Show more ● Managing major global project implementations of Image recognition solutions for multiple clients in the Pharmaceutical sector;● Exploring customer’s needs and resolving concerns to proactively propose solutions;● Driving every aspect of the projects and ensuring client satisfaction;● Reaching high-quality deliveries by leveraging internal resources;● Cooperation closely with R&D and Sales to ensure the deployment of Trax solutions.Projects (EMEA markets): Sanofi, Haleon/GSK Show less

St Petersburg, St Petersburg City, Russia

● Distributed team management using agile methodologies: Scrum/Kanban;● Conducting daily meetings, retrospectives, demos;● Planning, task processing, prioritization;● Communication with clients, management of expectations and risks;● CustDev and providing recommendations on the functionality;● Description of requirements, user stories and acceptance criteria;● Estimating the cost of projects.Atlassian Jira, Atlassian Confluence, Google docs, Microsoft Office… Show more ● Distributed team management using agile methodologies: Scrum/Kanban;● Conducting daily meetings, retrospectives, demos;● Planning, task processing, prioritization;● Communication with clients, management of expectations and risks;● CustDev and providing recommendations on the functionality;● Description of requirements, user stories and acceptance criteria;● Estimating the cost of projects.Atlassian Jira, Atlassian Confluence, Google docs, Microsoft Office, Figma, TrelloProjects:PwC: Assurance, Advisory, Tax services● Implementation of a research project for a counterparty verification system;● Development of functionality for working on projects within the Freelance MarketPlace platform;● Development of a platform for analyzing the investment attractiveness of land plots for the construction Real Estate.Lukoil/Licard: Loyalty program for fuel card holders● Project management: surveys, payments, contracts, data archiving.Ucell Mobile operator of Uzbekistan: Tender for the launch of a mobile application● Creating an Android demo application. Show less

● Provide product decisions and managing a development team (12 members);● Time management, budget planning, resource allocation;● Market analysis, prototyping and launch MVP projects;● Create from scratch and further support of successful projects;● 10+ projects (dating services): iOS + Android + WEB applications.

Saint Petersburg, Russian Federation

Customer advocates responsible for working with Veeam customers to make sure they are successful leveraging Veeam’s solutions in order to drive high renewal rates, identify additional upsell/cross-sell opportunities for the sales organization and increase the number of references/case studies.Responsibilities:- Work with marketing to drive proactive outreach campaigns for the Veeam customer install base on current product offerings, future solutions and ongoing customer satisfaction… Show more Customer advocates responsible for working with Veeam customers to make sure they are successful leveraging Veeam’s solutions in order to drive high renewal rates, identify additional upsell/cross-sell opportunities for the sales organization and increase the number of references/case studies.Responsibilities:- Work with marketing to drive proactive outreach campaigns for the Veeam customer install base on current product offerings, future solutions and ongoing customer satisfaction surveys.- Drive new customer case studies and references.- Work closely with the renewals team to help drive high renewal rates.- Provide escalation assistance when critical issues are identified that are blocking product expansion.- Proactive outreach on customer sat survey responses to ensure customer feedback is being heard and loop back mechanism in place.- Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth. Ensure there is a loop back mechanism to the customer.- Provide feedback on customer health that is used to publish Customer Health dashboard to executive team.- Gather data and build reports for key Customer Success metrics such as customer sat rates, renewal rates, product adoption etc. Show less

Mobile App Solution.Working in the central office in Saint Petersburg and temporary work in the USA.Duties:- Launch and maintenance of the company's key customers (Singapore, US, UK, United Arab Emirates).- CS processes optimization and creation content for customers' onboarding and support (Russia and other countries).- Selection, onboarding and training of new CS members in Russia and in the USA.Achievements:- Launched 1st customer in Asia in 18 days… Show more Mobile App Solution.Working in the central office in Saint Petersburg and temporary work in the USA.Duties:- Launch and maintenance of the company's key customers (Singapore, US, UK, United Arab Emirates).- CS processes optimization and creation content for customers' onboarding and support (Russia and other countries).- Selection, onboarding and training of new CS members in Russia and in the USA.Achievements:- Launched 1st customer in Asia in 18 days (preregistration campaign) and normal project in 1 mount (1st case in company's history with perfect KPIs on the 1st day of official start).- Localized CS processes and documents for US and Singapore customers.- Prepared the process of launching SMB and Middle projects, allowing to increase the workload of each manager with the save of current quality of supporting.- Reduced the duration of onboarding process for new CS team members and scaled these processes to other departments of the company. Show less

Saint Petersburg, Russian Federation

Mobile App Solution.HORECA, Retail.Duties:Launch and maintenance of the company's key Enterprise customers:- participation in tenders, collection and approval of business requirements,- working with development team, project implementation control,- customer support, providing recommendations on working with the project and providing perfect customer service.Achievements:- Adapted the existing solution to a new segment (retail) and launched successful… Show more Mobile App Solution.HORECA, Retail.Duties:Launch and maintenance of the company's key Enterprise customers:- participation in tenders, collection and approval of business requirements,- working with development team, project implementation control,- customer support, providing recommendations on working with the project and providing perfect customer service.Achievements:- Adapted the existing solution to a new segment (retail) and launched successful project (food delivery).- Worked with the Key customer (one of the largest restaurant chain) and increased its revenue by 800% in 1.5 years without increasing project functionality. Show less

Mobile App Solution.HORECA, Auto business, Beauty & Medicine.Launch and support of SMB and Middle projects of the company (more than 120 projects, average revenue growth from the project + 50% per year, churn rate <2%):- participation in the coordination of projects at the sales stage and coordination of the final requirements with the customer,- management of the working group, launching and implementing projects as a project manager,- Onboarding and training of… Show more Mobile App Solution.HORECA, Auto business, Beauty & Medicine.Launch and support of SMB and Middle projects of the company (more than 120 projects, average revenue growth from the project + 50% per year, churn rate <2%):- participation in the coordination of projects at the sales stage and coordination of the final requirements with the customer,- management of the working group, launching and implementing projects as a project manager,- Onboarding and training of customers and further support of the project. Show less

Saint Petersburg, Russian Federation

Eco-bio products.B2B sales: food, cosmetics, household chemicals.Duties:- Cold sales and signing of contracts for the products shipment.- Coordination of procurement for B2B sales.Achievements:- Assembled the relevant client base (about 800 "live" contacts) and signed more than 20 contracts for long-term cooperation with large customers.- Prepared a full package of content for B2B sales (product presentations, price lists, certificates, commercial offers… Show more Eco-bio products.B2B sales: food, cosmetics, household chemicals.Duties:- Cold sales and signing of contracts for the products shipment.- Coordination of procurement for B2B sales.Achievements:- Assembled the relevant client base (about 800 "live" contacts) and signed more than 20 contracts for long-term cooperation with large customers.- Prepared a full package of content for B2B sales (product presentations, price lists, certificates, commercial offers, etc.) Show less

Saint Petersburg, Russian Federation

Professional photo equipment and electronics.Duties:A full cycle of work with a line of professional equipment for photo and video (the most expensive and not marginal direction at the same time):- Purchase in Russia and abroad (Hong Kong, USA), logistics management.- Pricing and products distribution between cities and between retail and b2b sales.- Working with deficit and illiquid items, participation in tenders.Achievements:- Optimized the procurement and… Show more Professional photo equipment and electronics.Duties:A full cycle of work with a line of professional equipment for photo and video (the most expensive and not marginal direction at the same time):- Purchase in Russia and abroad (Hong Kong, USA), logistics management.- Pricing and products distribution between cities and between retail and b2b sales.- Working with deficit and illiquid items, participation in tenders.Achievements:- Optimized the procurement and pricing process, turnover increased by 240%.- Re-signed key agreements with suppliers of products and got preferential loans up to 2 months.- Shortened the period of the equipment sales to 5 days. Show less

Master'S Degree, Business Administration And Management, General

Bodybuilding And Fitness, Fitness Trainer