Director Of Quality
CurrentManaging and supporting Customer Quality addressing Customer issues and concerns. • Effectively reduced RMAS and 8Ds by 25% by resolving Customer issues• Reduced the number of open 8Ds and improved the scorecard rating by more than 40% in our major customers• Established RMA process flows and reduced the Cycle time, thus further improving the ratings that were impacting the scorecard and Customer perception.Quality Engineering.• Guided and improved MRB response for Supplier material issues by establishing better collaboration between the different departments and setting guidelines for the process. • Targeting material processes in the Warehouse and setting up new guidelines, the amount of damaged material due to handling practices dropped by 60% • Working with the Different Production Departments achieved engagement in addressing production failures• Emphasized Quality and Product improvement by feeding back information from customer reported failures and made Lead Technicians and other personnel part of the resolution process• Working with MEs directed OMS improvements and changes in the assembly processes