• Introduced OKRs, aligning organisational goals and team objectives.• Launched multi-level onboarding, including GEO-location fast-track verification w/o Proof of Address, increasing onboarding success rates to 78% for UK and 50% for EU residents as well as overall conversion rate;• Launched new products: USD/GBP card, Card-to-Card, Crypto-to-Card, FX hedging, and Ramp-On/Off (TON, USDTTON, USDTTRC20), driving monthly transaction volumes and scaling Daily active users;• Enhanced operational efficiency by 50% using OKRs, Risk Assessment and Financial Modelling processes

• Provided Agile Transformation in a Crypto Exchange to develop the best products by improving SDLC and creating 10 Product teams of ~50 people;• Improved Onboarding for Customers, leading to a higher conversion rate from 8% to 25.3% and a 55% reduction in new feature requests, reflecting better alignment with customer needs and enhanced user satisfaction.

• Developed a 3-year strategic roadmap for the Bank's Corporate Block, demonstrating foresight in financial product innovation and ensuring customers received cutting-edge, reliable credit services.• Mentored and led 4 Chief Product Owners in a Bank's Corporate and Investment Block;• Improved the decision-making process in loan origination by 20%. This efficiency improvement ensured faster loan approvals and better aligned products with market needs, enhancing customer satisfaction;• Launched the first release for the Micro segment of Businesses, delivering tailored financial products that met specific customer needs;• Successfully recovered a crucial IT integrator contract, previously at risk due to the actions of the previous, demonstrating the organisation's resilience and commitment to its partner's management team.

• Implemented the OKR framework, aligning company goals with customer needs and improving focus and performance across the organisation;• Reduced transaction costs by an impressive 52% (target: 45%) through software and server optimisation, leading to more competitive pricing and better customer value;• Revamped the onboarding and KYB processes, cutting merchant approval times from 90 to 12 days and reducing customer acquisition costs by 20%, significantly improving customer service and acquisition efficiency.

• Revamped the Customer Profile processing time and reduced reliance on outdated core legacy system by 50%, saving over £1.7M. These savings were reinvested to enhance customer-facing technologies, improving user experience and service reliability

• Delivered AI-driven solutions for data extraction in banking, achieving 90% accuracy for Bank Otkritie and AlfaBank;• Generated £321K in new revenue by successfully pitching AI solutions to optimise banking processes and improve operational efficiency.

• Successfully managed IT budgets exceeding £100M, leading 21 teams with over 230 software engineers. This leadership drove key digital projects in a Bank (Mobile Bank, CRM, Business Accounts, Loan Origination, Core Banking and Ledger System), significantly enhancing customer accessibility and service efficiency;• Launched over 100 RPA robots, reducing process time by 5x and optimising 90 FTEs in the Customer Operations Department. These efficiencies translate to faster service delivery and improved customer satisfaction (UiPath and KPMG);• Reduced loan approval time from 40 to 8 days using a low-code/no-code platform. This improvement attracted an additional £4.4B in assets and offered customers quicker access to financial resources (GreenData);• Launched an AI next-generation onboarding (KYB) process, achieving up to 94% accuracy. This initiative significantly cut approval time from 14 days to just a few hours and attracted 427K new Businesses over three years. This enhancement provided a seamless and swift onboarding experience;• Launched a new CRM (InforCRM + SAS MA), executing 221 marketing campaigns with a 3.5% conversion rate, resulting in more personalised and effective customer interactions.

• Successfully launched a unified product catalogue at the bank and on GridGain on all platforms (iOS/Android/Web/Desktop), reducing the time to activate savings plans from 4 days to 2 hours. This innovation enhances customer convenience and satisfaction by providing quicker access to savings plans.

• Accelerated the product development life cycle from 1 year to 3-4 months for the Corporate Block by implementing a new IT Landscape (the CFT Core Banking system, Oracle Siebel CRM, and FICO Origination Manager). This enhancement streamlined KYC and compliance processes, resulting in faster and more reliable services for customersp.s.ex-VTB24 Bank which was M&A by VTB

• Revamped the mortgage application process utilising maternity capital, significantly improving accessibility and support for millions of young families nationwide, making homeownership more attainable• Launched a corporate mortgage program allowing companies to subsidise employee interest rates, benefiting over 700K Clients and expanding the mortgage portfolio by £140M. This initiative enhanced employee satisfaction and financial well-being

• Launched a new auto-loan process with a 30-minute approval time using IBM BPM (formerly Lombardi Software), significantly enhancing the customer experience in the auto-dealer sector by providing faster and more efficient loan approvals

• Developed and launched HotSOS Software (MTech USA), a scalable and reliable system used by over 1000 hotels worldwide. Utilising VB.NET, C#, ASP.NET, SQL Server 2006 (SSRS, SSIS), Oracle 9i, SharePoint Server, and BizTalk Server, this solution significantly enhanced operational efficiency and guest satisfaction by streamlining hotel management processesex-Aplana Software