Service Delivery Manager
Bulgaria
- Focused on pre-sales opportunities as part of pre-sales team and post-sales delivery projects as part of post-sales team- Single point of contact for projects in service delivery, maintaining close relationships with clients and vendors- End to end technical project management for several won opportunities- Customer project meetings and workshops, analysis of competitors for owned pre-sales opportunities- Mentoring of newcomers and interns, participating in internal training programs- Negotiations with clients from different sectors (public, enterprise, SMB), creating solution proposals, demos and presentations if considered necessary;- Observation and analysis of competitors;- Continuous project follow-up with clients;- Maintaining relationships with clients and partners as per active contracts;- Project management for several projects (design, implementation and integration);- Driving for new technologies. Working directly with customers, elaborating on possible issues, needs and preparing solutions, based on gathered requirements. Preparing offers/SoW, working on public tenders, RFPs/RFIs. Customer requirements validation. Value proposition design.Exploring Microsoft technology field – licensing (all programs and enrollments: EA, Open, Select, MPSA), services, cloud and on premise solutions.