Experienced Assistant Manager with a proven track record in managing multiple Delivery Hubs and Service Centers, optimizing operations metrics, and ensuring customer satisfaction. Skilled in handling customer escalations, conducting root cause analysis, and implementing process improvements. Adept at driving quality control, inventory reconciliation, and 5S implementation across all hubs. Proficient in preparing MIS reports and maximizing deliveries within TAT. Strong vendor management capabilities and experience in connecting vendors for transportation schedules and employee-related issues. Dedicated to driving metrics such as first attempt strike rate, cost control, and employee engagement. Committed to promoting customer satisfaction, reducing shipment aging, and improving NDR/RTO percentages. With a background in logistics and operations, I have successfully managed delivery hubs and service centers across multiple organizations. During my tenure at Xpressbees Logistics, I was responsible for overseeing the operations of multiple service centers. I effectively managed operations metrics, handled customer escalations, and ensured the timely arrangement of deliveries. I also conducted quality checks and prepared various MIS reports to monitor inbound, outbound, RTO, and aging processes. Prior to that, I served as a Shift Incharge at Flipkart India Pvt Ltd, where I excelled in roaster planning, metrics control, and productivity planning. I efficiently managed customer escalations and implemented vendor management strategies. With a focus on cashless transactions and maximizing customer feedback scores, I achieved exceptional delivery performance and adherence to SOPs. I conducted internal audits, provided training and coaching to field executives, and resolved employee-related issues. My experience also includes working as an Operation Supervisor at Air state Logistics supply chain. In this role, I oversaw logistics operations and coordinated with transporters, railways, airlines, and shipping lines. I handled shipments in various forms and maintained inventory records. With strong data management skills, I ensured efficient and safe operations on a daily basis. Throughout my career, I have developed proficiency in electronic data processing, particularly in Microsoft Office programs. I possess excellent skills in Microsoft Word, PowerPoint, and Excel, enabling me to create and maintain documents, presentations, and spreadsheets efficiently. I am also well-versed in using Outlook for effective communication and organization.